Customer Ratings & Reviews

Are you freaking kidding me ?? I love Geek squad - best 200 bucks a year...fixed my computers, our printers and the service is top-notch. I just wish they had more workers--there is always a line and their scheduling of 20 min just never seems to be enough. :) I repeat buy this every year and I tell all my friends ... 9 times out of 10 they can fix my stuff online! I start about 10pm ... and let the off shore people work all night ... in the morning...hot running computer! Perfect!

The Geek Squad 4 year extended warranty is very reasonably priced. most high tech devices are not really repairable so this is good piece of mind if your device fails. The Geek Squad replaced my 50" Samsung TV a year ago when the warranty covered repair failed, A few months ago my nearly new HP printer broke internally, and was replaced with no hassles. The only cost to me was the renewal cost on the warranty.

[Employee of bestbuy] With the replacement product protection anything could happen to it and you just get a new one!

$150 for 4 year protection on my OLED monitor is not bad. I don't need to stress about babying the monitor knowing if pixels die, or there's burn in I can make a return.

Had some weird black and white lines all over my monitor and I went in and they replaced my monitor with a brand new one. Definitely recommend getting this warranty for an expensive monitor

What can I say here. This place is great if they replace it with a brand new one. But not if they’re fixing it they do not have the skills knowledge Or training To fix anything. Geek squad likes the training and knowledge on how to work electronics. Would not recommend anyone taking anything to be repaired to them. But this is great warranty If your item breaks and then replace it with a brand new one

Absolutely love this Monitor goes great with my new touch screen laptop

Alway great to have extra protection. Usually the products start to go bad after manufacturers warranty. This will keep you covered longer

I bought this to replace my screen that my mom broke by trying to clean it while I was on vacation. We were in the store maybe 15 minutes total. The associate was very knowledgeable and I am impressed that he was able to help us so quickly without breaking the bank.

[Employee of bestbuy] Definitely recommend with any product!! Easy to use

If there is one thing that is dependable, at some point in your computer's life, it's going to need help you won't be able to provide. I can build my own computer from scratch, but when push comes to shove, I want to know that I am covered. There is nothing more frustrating that running into an issue that isn't your fault but you have to pay for nonetheless because something went wrong. I have had to use the product replacement warranty before and it is worth every penny! I will ALWAYS purchase it when buying a computer from Best Buy!

[Employee of bestbuy] Finally upgraded from 1080p 60hz to a 1440p 180hz monitor. Got it on a nice sale and added the 4 year protection, a great relief in case something unfortunate happens.

Piece of mind for an expensive electronic device. If it fails, Best Buy will with fix or replace it for four years.

I purchased the agreement for the warranty purposes and it worked amazing

I love electronics and Best Buy is my go-to source for all of my electronic needs. I need to return something they are very helpful and nice. Their team knows exactly how to take care of their customers.

[Employee of bestbuy] excellent program everytime sometimes breaks I get a replacement. it is truly so amazing. please purchase this with your product

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

Getting my items serviced or replaced have always been worth it. I don’t have to deal with the headache of working with the manufacturer or waiting for an exact replacement if needed.

I never imagined how helpful it would t urn out to be for me as a Geek Squad member. I only wish I had done several years ago. The help I get from them is 110% all the time. The staff that has come to my home have been just top drawer all the time. They solve my problems and becasue I know so little about computers their help has been priceless for me. I strongly recommend it for those who aa stupid as I about computers. If you need computer help the Geek Squad is the best that I know of.

Necessary peace of mind with OLED. They’ll take care of you if you ever face burn-in problems down the road.