Customer Ratings & Reviews

excellent program everytime sometimes breaks I get a replacement. it is truly so amazing. please purchase this with your product

worth it even though you might not need it its btter to be safe than sorry

Absolutely love the security the geek squad offers for my purchases. ALWAYS recommend getting the warranty.

Anytime I have problems with hookup or just questions about any items, they are so helpful and patient to make sure the customer has full use of their product.

I almost always get the Geek Squad Protection plans on my devices, and everytime I use it Im grateful. Dont have to fight with the manufacturers overseas troubleshooting centers, or pay to ship out large boxes and wait weeks or months on end for a replacement. I just call Geek Squad or go in store and get it handled.

I first began using the Geek Squad for in-home help YEARS ago! I am a very elderly person and having someone so competent/skilled/friendly as these wonderful helpers is a priceless need for me. I HAVE been known to screw things up, and sometimes my screwups require personal help. For me to be able to call and get advice or a solution over the phone is often all that I need, but when I need in-home help these folks are SUPER! My current closest helper, Josh, has helped me several times since I moved into my retirement resident apartment, and he has been truly marvelous. It never has taken him a really prolonged time to figure out what to do and his pleasant explanations to ME as he works along make me feel like I'm part of the solution. Using the Geek Squad is an really economically sound investment for me.

Purchased extended warranty for an OLED monitor. The agent that helped me didn't pester me on buying other services, was in and out within minutes.

I’m not really sure how to review something I hope I never need to use

This purchase was a great investment. Added it to a monitor I purchased for my college student. His monitor got bumped and knocked off the desk. The screen was damaged and he was devastated. He took it to Best Buy and and a replacement the same day. Accidents happen, so glad we were prepared for it.

I always have got the protection on bigger dollar items due to the chance of getting a item that is not working.

After 3 and a half years I used my 4 year geek squad protection for my monitor and was able to get in store credit for the value of the monitor. They kindly offered for me to choose a new monitor but I decided to go with the in store credit. They didn't offer cash straight up but the warranty was worth it. Since the warranty covers wear and tear, my monitors ports were lose and didn't work at times and when I explained it to the best buy employee they understood and gave me the credit. Not accidental protection! Only wear and tear.

I like the easy way to get an appointment; it saves time. And the service is always excellent.

Getting my items serviced or replaced have always been worth it. I don’t have to deal with the headache of working with the manufacturer or waiting for an exact replacement if needed.

Best Buy agents and employees always come through . I needed a no hassle exchange and it went perfectly. Glad to do any business with them and worth every penny!

Love everything about this monitor! The screen cracked a little bit when some movers were moving my things and It was fixed and replaced with the geek squad! Still using it 4 years later!

Finally upgraded from 1080p 60hz to a 1440p 180hz monitor. Got it on a nice sale and added the 4 year protection, a great relief in case something unfortunate happens.

My sister breaks everything she touches so I have to be careful

The agents were very helpful in helping me to understand what was wrong and how it can be fixed.

I bought this to replace my screen that my mom broke by trying to clean it while I was on vacation. We were in the store maybe 15 minutes total. The associate was very knowledgeable and I am impressed that he was able to help us so quickly without breaking the bank.

Who doesn’t like something new, always nice to have some insurance