Customer Ratings & Reviews

Geek squad is great and is always there if we need help

Love me some geek squad protection. No complaints at all.

Employees was awesome and took care of my problems immediately!

Geek squad is great if your gunna get an expensive item they replace your product if they can’t fix

Anytime I buy a high ticket item… You can be sure I’m gonna add an extended warranty. Better safe than sorry.

Great service, consistently accessible, communicative, reliable.

Thanks to the protection plan. I would have a hard time dealing with the issue of my ~$1500 monitor if I hadn't had the Geek Squad service. This gives me confidence to get more Best Buy products because so far the protection plan works well to protect the products.

Used this for a TV that ended up failing just before the warranty expired. No replacement was available so they payed me out and let me keep the TV. However, the payout was pro rated and not a payout on what I had initially spent. This still seems odd to me. I believe the TV was 2200 new and they payed something like 1200 4 years later.

My Samsung monitor has great color space and is a nice size and resolution for my needs. My only concern would be the lack of HDMI ports. There’s only one.

They honor what they say. Easy to deal with customer service.

Warranties are great here. I know if I have any problems it gets handled quickly. I've used it on other items. Very pleased with the process. They also keep track of your warranties on their system. If you forget that you have a plan, they will be able to verify.

Geek squad gave me great service as I was looking for a perfect gift. They laid out all of the terms and conditions for the 2 year warranty I bought for my new laptop. I feel well protected on my new electronic.

When my monitor broke, Best Buy replaced it instantly, great purchase.

I never used to get warranties but now I will always get them. At the end of the day its better to pay $90 for 4 years then to pay $550-$750 full price for a new one if anything were to happen!

Geek Squad is a value for your products you buy. Technology now cost you a penny plus. With this Computer Gaming Model this plan can save you Lots of money. Have used the warranty a couple of times vs having to pay FULL price for a new one.

Geek squad protection plan is a must. I wouldn't purchase anything without it if it is offered. More often than not, it will end up getting used. 100% recommend.

Bought the extra protection for my monitor. It's nice to know that best buy will fix it vs having it sent out and waiting who knows how long for it to be fixed at the manufacture and sent back.

[Employee of bestbuy] Best QD-OLED Monitor on the market right now! My PS5,XBOX Series X and PC look phenomenal on it!

I had to replace my HP Monitor in one week it went bad. I was so glad I had purchased the Geek Squad Product Replacement Plan. I took the broke monitor into best buy and they replaced it in minutes. The plan is so worth it. Nothing like it. You will be glad you got it.

I buy the extended warranty in geek squad protection every chance I get. the assistance and help that I get that comes along with the protection is always worth the price even if it doesn't get used the ones I do use cover everything that I purchase it for so far