Customer Ratings & Reviews

Geek Squad can help with a lot: repairs (in-store or by mail), setup/installations (home theater, routers, TVs), protection plans, virus cleanup, diagnostics. If you don’t want to deal with tech yourself, it covers many bases.

HOPEFULLY I NEVER HAVE AN ISSUE WITH MY NEW CURVE SCREEN IT IS AMAZING

Having the piece of mind that your purchase is protected is worth every penny!

Protection is the best and always covers you no matter what!

I didnt buy this service on a product was and really regretted it, now i buy it on every product that i cannot afford to replace! Best thing i ever did!

Excellent Customer service from representative. Very polite and helpful with information on what I needed.

The techs are great. Attentive, polite, patient, knowledgeable - especially as an Apple user.

I always get protection plans on everything no matter what it is

Obviously, this is an additional item I purchased Geek Squad service contract for. I wouldn't go without it. It is better than the manufacturer's warranty.

I’ve received help before. I appreciate it. I don’t feel I use it enough, but hey- when I needed them, they came through. Too bad their buy back options are very low

The 4-Year Geek Squad Product Replacement plan has provided me with valuable peace of mind and reliable protection for my electronic devices. While there are a few areas that could be improved upon, overall, this service deserves a solid four-star rating. Let me elaborate on my experience and highlight the strengths and areas for improvement. First and foremost, the Geek Squad Product Replacement plan offers comprehensive coverage for a wide range of electronic devices. Knowing that my devices are protected against unexpected accidents, malfunctions, and defects has given me a sense of security. The convenience of being able to bring my device to a Best Buy store for assistance and having the option for replacement has saved me from potential headaches and costly repairs. The Geek Squad team has consistently demonstrated their expertise and professionalism in handling claims and assisting with device issues. Their knowledge and willingness to assist customers are commendable. The process of initiating a claim and receiving a replacement has been relatively smooth and efficient. The Geek Squad representatives have been responsive and helpful throughout my interactions with them. The timeliness of the product replacement has been satisfactory for the most part. In some instances, however, I experienced delays in receiving the replacement, which resulted in a temporary inconvenience. While these delays were not frequent, it would be beneficial for Geek Squad to improve their efficiency in expediting replacement shipments to minimize any potential disruptions. One area that could use improvement is the clarity and transparency of the terms and conditions of the Geek Squad Product Replacement plan. While I carefully reviewed the terms before purchasing the plan, I encountered some confusion and ambiguity when it came to specific scenarios and eligibility criteria. Enhancing the clarity of the terms and providing more detailed explanations would ensure a smoother experience for customers. Furthermore, the Geek Squad Product Replacement plan can be quite costly, especially for higher-priced devices. While I understand the need for premium coverage, a more affordable pricing structure or additional options tailored to different budgets would be appreciated. This would make the service more accessible to a wider range of customers and increase its overall value. In conclusion, the 4-Year Geek Squad Product Replacement plan offers valuable protection and peace of mind for electronic devices. The Geek Squad team's expertise and responsive customer service have been commendable, providing a positive experience overall. Although improvements could be made in terms of transparency, timely replacements, and pricing, the benefits and convenience of the service still warrant a solid four-star rating. For those seeking reliable device protection, the Geek Squad Product Replacement plan remains a worthy consideration.

I have only ever took one item into the geek squad and they replace it free of charge cause it had faulty wiring. It was a headset for my Xbox series X

Protecting my wallet from clumbsy children :) Hassle free protection

Always a great product to have in the those just in case moments! Just get it, you won’t regret it!

Been over a year and it still works like new, very good quality too

Great graphics,good price I loved I recommend best monitir ever

Great product. The monitor was a gift picked up in south carolina

Filling this for the gift card bestbuy just hand it over already

Honestly I don't think I've ever had a problem with any device bought here.

Love the size and the clarity. I should have bought one sooner