Customer Ratings & Reviews

Pay $80-130 to have the ability to swap out your product for a brand new one with no questions asked for up to 4 years? Totally worth it especially if you buy something expensive like I did (a $1000 LG Ultra Wide monitor which could have a dead pixel on delivery). Monitors are a lottery.. you can receive a bad display on delivery and you can exchange it for another display to also have a bad display. So buying the geek squad service is a no-brainer must have! Dont be cheap when you spend big money. Buy the protection plan! Especially when your product's manufacturers warrant may be just 1-yr.. and even if its 1-yr or 4-yrs.. their customer support can ignore your calls and emails.. or give you the run-around and never replace your damaged product. So why waste all that time on the phone or even shipping it back to be repaired and not have something to use in the meantime? Best Buy usually has the product in stock so there will be no wait.

The product replacement plan is a must on nearly any and all items purchased that allow it especially PC monitors and accessories. Being able to get a replacement for when things break and not having to deal with the RMA process is such an amazing offering from Best Buy and why I still buy the majority of my hardware (especially monitors) from Best Buy.

Never had a problem with geek-squad. I try to buy all my gaming headsets and electronics from best buy specifically because of how easy the replacement process is

It was a very good purchase, I recommend it. It was a very good purchase, I recommend it.

Awesome !! Every movie and games looks great!! Bigger is better!!

[Employee of bestbuy] I always get protection plans on everything no matter what it is

My grandson loves it happy i was able to get this for him his making his new pc so happy

Excellent Customer service from representative. Very polite and helpful with information on what I needed.

I used the Geek Squad one time in the past, they came out to the house and observed dead pixels in my television display. Long story short, I ended up with a different display and am MUCH HAPPIER!

Buy this monitor, if you think you need to spend more $$ trust me you don't!!!!

Easy choice when it comes to insuring your products!

Didn't use the protection in this instance because I ended up returning the product, but I was pleased to see they refunded the price of the plan (pro rata) without me having to ask. This, along with the plus membership benefits actually have me shopping at best buy for my electronics instead of online at other stores or amazon.

The techs are great. Attentive, polite, patient, knowledgeable - especially as an Apple user.

Always a great product to have in the those just in case moments! Just get it, you won’t regret it!

Having the piece of mind that your purchase is protected is worth every penny!

I haven’t needed it yet, but the Geek Squad has helped me repair items that I otherwise WOULDNT have working. They’re always friendly and polite.

I've been enjoying my free Greek squad membership.And it's been a game changer.Every representative I've interacted with is incredibly knowledgeable about each product.There is x with t's and healthiness have been may help me resolving tech issues and understanding new gadgets and breeze.It's reassuring to know I have reliable Tech Support whenever I need it highly.Recommend taking advantage of this membership if you can

Very knowledgeable staff to work with and have on your Team

The agents helped me so well. I went in to get a monitor looked at for my computer. The screen was blacked out in a spot and then it had dancing lines on the rest of the screen. They were very nice and took their time to find the best solution for me. Thus the best thing for my situation was to just just get a new monitor. They refunded the original amount for me and thankfully I went in on Labor Day so I was able to get a brand new monitor along with a protection plan all for the same price that I paid for the previous one. I love them

I’ve received help before. I appreciate it. I don’t feel I use it enough, but hey- when I needed them, they came through. Too bad their buy back options are very low