Customer Ratings & Reviews

Geek squad has always been great. Have used them for years. Techs arrived on time and were fast and efficient at installing the new big screen. Connected everything to the WiFi network and synched up all the remote controls. Explained everything and cleaned up before leaving. Very satisfied and will use them again.

Replacement is great to have especially with high end devices.

I always get the Geek Squad coverage! Bring it in towards the end of your plan when you start to notice the things that are breaking on it and get it swapped for a newer one!

Love Geek Squad. I always get the extended Geek Squad. Great service and amazing value.

Great monitor i went from a 27 1440p to this 32 inch i love it for rpg games or some fps game not great for competitive shooters but its works for me i love the image quality and HDR looks nice

I’ve never owned a monitor larger than 27”, so going to 32” is a huge move for how tall and wide it is

Have had service package in the past and no trouble using it.

Incredible service. My ultra wide monitor started screen tearing and they took it back and have me all my money back! Thank you for helping me.

It is very good quality and looks very cute on the desk my son is delighted happy with the purchase.

I always opt for getting my tech from Best Buy becuase of their great warranty program. I'm so pleased with their customer service and consistency every time!

They are great and easy to talk to. They will work with you on replacements or fixing your things.

I am unfamiliar with Geek Squad, and never experienced an issue with any of my purchases that fall outside of warranty. I suppose if you buy a very high-prices item, an extended repair contract may be worth it.

The people of geek squad are profesionals and helped me with everything.

Helped with any questions or concerns I had brought up

6 years with Geek Squad and their product services have not let me down.

Never hurt to have the protection plan. you never know what might happen.

I had a very poor experience with Asurion, the extended warranty thru Office Depot after purchasing a new laptop a few years ago. I no longer want to deal with a "faceless" entity for warranty issues/problems. I want a PLACE to go and a HUMAN to speak with. After researching my options (which there are not many), I decided to purchase my new laptop with Best Buy and purchase the additional Geek Squad warranty. I hope all goes well with this, and I believe it will b/c I will have a person and place to hold accountable, instead of a 1-800 number and a website.

Honestly, I usually pass on buying the add protections. However, any questions or issues they were there to support me in my time of need. Knowledge, sharp and courteous. Definitely worth it.

Most companies make you register products after purchase (but neglect to tell you that!?!?) or have you deal with an 800 number that takes you to a company that ... who knows who it is, what they do, or what their customer service ranking is. Not so with Best Buy Protection! If you have an issue you bring it into the store (any store), show them your paperwork, explain what happened and get a replacement OR a full "credit" towards the purchase of a new device. Like I said, "For heavily used devices, we ALWAYS buy the protection"!

Must have protection place. The product replacement plan makes it easy to get taken care of if there are any issues that come up with your product. Geek squad does a great job taking care of you and typically you are able to walk out with a new product as long as they have it in stock.