Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4363 reviews
(4,363 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Must purchase with everything electronic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband always says anything that offers warranty means it’s a must need! Lol and I agree. This helps ease my mind when things accidentally break
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has always been my go to page for anything tech. Never had issues and it's always a pleasure when I've needed them.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
OLED protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints this protects against oled burn in too so it’s essential
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 5 out of 5 stars
TV protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love the fact that the tv had protection in case something happens to it.
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great "insurance" policy in the event of the product breaking for any reason.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Alienware Monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Like all the features! Would recommend!
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 5 out of 5 stars
Best warantee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best buy warantee is the best out there, I always say is better to buy it and not need it then to need it and not had bought it.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Tech.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Geek Squad representative was very knowledgeable and explained what our problem was in a very short amount of time. We felt very confident with his advice and expertise.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 4 out of 5 stars
Can't beat protection
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always good to have protection on your products, better safe than sorry
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 5 out of 5 stars
Fixed on time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad usually does a pretty good job with their protection plans. I have no issues with their services. They seem to be pretty quick and efficient with what they do. Thanks!
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
must have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad is still number one in my book for protection and replacement. i will keep getting protection for all my big tech purchases
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 5 out of 5 stars
Nice to Have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it but like knowing it's there since I create issues :)
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Good for home office!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got two of these a year ago for our home office (to work from home). We’ve been using them daily with no issues. Good picture quality.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Well worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t listen to those people that say insurance or warranties are not worth it . Your paying for piece of mind and convienxe when the time comes you’ll thank yourself . A small investment
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 1 out of 5 stars
Worst "Replacement" Plan in the planet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was a time when I never hesitated to go to Best Buy for anything, and I would get the "Service Replacement Program" to cover my bases. However lately Best Buy Geek squad representative get all defensive and accusatory when you bring a product for "replacement". I had a 43" monitor that I somehow the screen was damage. I brought it to Best Buy the same place where I went at least 4 times to get information about and where I was urged by the sales representative to get the "Replacement" plan, because it is a peace of mind. He said it not once, but multiple times, YES SIR it will cover accidental damages, you dont want to buy something this expensive and then accidentally break it and lose all your money. I did go home and ordered the monitor online and got the "replacement" plan. Well, not only the plan does not cover accidental damages, but today the Geek Squad Agent carelessly said, maybe you did not understand what the sales person said (like having an accent immediately is a reason to not clearly understand), and then said, well it is what it is. It wont be covered by our insurance. A left angry because I felt lied to. I lost $1,000 on this transaction. But in the long run Best Buy lost a loyal customer who has bought, computers, tv, appliances, video games, watches and so many other things over the years. Very disappointing
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.
Rated 5 out of 5 stars
Geek squad warranty service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A must have with todays electronics. And its alot easier dealing with best buy than a company across the seas.
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 3 out of 5 stars
maybe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.always a solid choice for electronics that you going to keep awhile
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 5 out of 5 stars
Replacement plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to use a few time in the past and Best Buy has taking care of me every time with no problems. They even let me upgrade to a new product. It's the best money that I have spent. Thank you Best Buy for have a replacement plan.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
Warranty!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We always get the warranty. Do it. You'll be glad you did!
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 5 out of 5 stars
GEEEEK SQUADDDD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad they offer the warranty my kids are so clumsy and geek squad comes in handy as always.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friend
