Customer Ratings & Reviews

The time period for the price I paid for the coverage was unbeatable. My product is covered until 2022 and although I hope nothing happens to my monitor, I have peace of mind that if anything happens to it, my product is covered.

I haven’t had to use geek squad on my current gaming dell monitor, But I never have a hesitation Buying geek squad it is a must for non-Apple products. They take amazing care of their customers

AWESOME COVERAGE on-the-spot replacement and if your item is discontinued then they upgrade at no additional expense to you.

Looks great, runs fast. My husband seems to love it. Great addition to his game room.

Was suprised how well the product quality was, great 4k res and durability as well

The 4 year geek squad product replacement is awesome! I don’t have to worry about what to do if my products break or stops working because know it will be covered. I have peace of mind and that is worth everything!

gotten this just in case since this product was a xmas gift. so far having had to use it.

Service is excellent and easy. Definitely need this.

I love the warranty. If anything happens they're always there to help. Only time I've ever had an issue was when I purchased it with a TV. Nothing happened to my TV so I couldn't use it.

When i came in and ssked questions they helped me with the upmost professional atmosphere

I am extremely disappointed with the service I received from Geek Squad at both the Altamonte Springs and Sanford stores. I called because my Samsung monitor is having issues — it’s not displaying pixels correctly, G-Sync does not connect properly. I clearly explained that I had purchased the Geek Squad Product Replacement plan, and expected a replacement option as promised. Instead, I was met with bad attitudes and was told they would only replace my monitor with the exact same model, and that I could not choose another monitor even if I paid the difference. When I asked for store credit, as outlined in the terms of the replacement plan, they told me it would need “approval” from them. This is not what the plan describes, and it feels like they were intentionally making the process difficult instead of honoring the replacement policy. I paid for a replacement plan — not a repair plan — and I expect Geek Squad to follow through on the terms of that agreement. The lack of professionalism and willingness to help was very disappointing.

A must have for any item! It is affordable and easy to obtain!

This is definitely a must-have when you purchase something expensive if there is any issue you just go back into Best buy and they will give you a brand new one or a gift card to purchase the newer model

While i trust the device will outlive this four year replacement policy I won't know the outcome until four years have passed.

Falsely advertised as having speakers. Do not trust the Best Buy specifications. Contacted AOC directly and they confirmed this model doesn’t have speakers. Best Buy support double down saying the item does have speakers wasting your time even more give people misleading advice how to get the non existence speakers to work! Will shop elsewhere.

must have for new tech to be protected. the geek squad never let me down before and i will continue to add this protection for every major tech purchase.

The screen on the first computer monitor broke and without question, it was replaced.

All of Best Buy’s replacement plans are the best. They name it so I never have to worry about something going wrong with the electronics I love. I know they are backed by geek squad and the price match guarantee!

I bought this same model as it is a really good display, but unfortunately the monitor I was an open box model that was scratched and marked down to $299, clearly not the one I purchased. Didn't even come with the original box. Very disappointed that BestBuy would make a mistake like this. Other than that I know for a fact that this monitor is outstanding. Just a fair warning that if you purchase from BestBuy, you should make sure that the product that you are getting is new and not in bad shape.

Unit is awesome, not using for gaming but for video editing and watching movies at my desk when I should be working…. Lol