Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4292 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 4,292 reviews
  • Rated 5 out of 5 stars

    You Just Can't Go Wrong- Just Do It.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstand Home Insulation That Was Hassel Free. The Geek Member Was Very Polite & Professional. Never Rushed & Explained all the Features of the Equipment.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Protection

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a protection plan is great! If the item doesnt work usually bestbuy will swap it out for you right in store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Verified and refunded immediately

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service. Simple and straight forward refund after verifying the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage for a great price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The time period for the price I paid for the coverage was unbeatable. My product is covered until 2022 and although I hope nothing happens to my monitor, I have peace of mind that if anything happens to it, my product is covered.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Happy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff are very helpful. They go the extra mile to help you. Very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad purchased

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I was able to purchase. Knowing you have extra protection is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GSP THE WAY TO BE!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of Best Buy’s replacement plans are the best. They name it so I never have to worry about something going wrong with the electronics I love. I know they are backed by geek squad and the price match guarantee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase protection is always worth it for high end items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We always get a warranty through the gates work fo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always get a warranty through the gates work for any of our devices they always come through when we have problems and of course with young boys she always need to have some type of warranty for them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Product Replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a GREAT service. I renewed this plan in January because it not only takes care of my computer repairs, I get a discount on installation. I will defintely renew again when it is time to renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good on the turn-around time. Explain what they did through the process and if you need issues with the item again they are willingly to fix it if it was an issue on their end.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have a warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this replacement to have peace of mind in case anything goes wrong and I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have. Would recommend for everyone. Thank you O

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    added protection for 'value priced' electronics

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for extending the protection on 'value priced' electronics. Both the Racine WI and Greenfeild WI stores have helped with problems and advice in the past.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad has always helped me quickly whenever I came in with an issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth buying

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have luckily not had to use our geek squad warranty on newer purchases but we were grateful we had it with our TV a few years ago. Our TV quit working and due to the extended warranty we were able to get a new TV at no cost to us. I always recommend it, especially on large purchases!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, both online and in person. Had a very quick and easy getting everything done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware Monitor

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Like all the features! Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase hoping not to need it...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't remember what product this is tied to but it is one of those purchases that you hope not have to use it. In the past Best Buy treated me well from having this service, so I recommend it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bought new monitor, received scratched open box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this same model as it is a really good display, but unfortunately the monitor I was an open box model that was scratched and marked down to $299, clearly not the one I purchased. Didn't even come with the original box. Very disappointed that BestBuy would make a mistake like this. Other than that I know for a fact that this monitor is outstanding. Just a fair warning that if you purchase from BestBuy, you should make sure that the product that you are getting is new and not in bad shape.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.