Customer Ratings & Reviews

When my old printer died after less than 2 years, my BestBuy rep suggested I purchase the Geek Squad product replacement policy. For only a few dollars, I don't need to worry about the same thing happening to me again. Money well spent!

There are not a lot of items that I would consider purchasing product protection for. But Best Buy has one that I always get for my electronics. The cost is great and they handle any issues without hesitation.

Its worth every penny buying geek squak. I have used them for years and every time i run into a situation I feel at ease knowing I can get it replaced when something happens.

Haven't had to use them, but it's nice to know they're there if needed.

My experience with the Folks who dedicate themselves to being above and beyond the average call towards ‘Geek-hood’ has always been very positive! Sometimes they’re busy, but thats to be expected... Nice Job!

service okay. I had to make an appointment which I guess allowed me to jump to the front of the line once they found out I was waiting for my appoint time which had passed already since the line was long. might be a better idea to have someone or a sign in sheet to allow them to look at so they know if someone with an appointment is waiting for them already instead of waiting in line behind people and missing the appointment time because they are waiting in line to get helped. other then that once you get someone they are pretty helpful. of course some techs are more helpful and knowledgeable then others so it's kind of the luck of the draw. I also don't like the fact that they want to keep your item for 6 days and expect you to live without it. they don't offer loners and not sure if they understand but if the item is used for your business that becomes a problem. over all I don't think I'll be buying this service anymore and if my product breaks I'll have to hope it's within the time frame I can return it so I can just get a new one or return it all together.

Geek Squad is good to have if you have a lot of electronics and appliances too.

Highly knowledgeable staff that listened to my needs and found the perfect item.

Great peace of mind when your radio, tv, or computer need repaired or need to be troubleshoot. I am not an electronics person at all, leave that to the experts, aka Geek Squad!

It’s been a great piece of mind! If it’s worth buying it’s worth protecting

No worries with the protection plan.If needed, it’s good to have than not.

I purchase protection for almost every purchase at Best Buy. I have always been pleased with the great customer service and support. A definite must have add on for teens! Has saved me way more money than I have paid over the years!

I just did the review on the TV Warranty have not used it because have not had any problems

excellent service for maintenance of printer, copier, scanner

this is the best thing i could have gotten for my printer, 3 months before it expired my printer broke, i took it back and it was replaced without any problems.

I always purchase extended warranties on more expensive purchases. I don't have a lot of problems with my purchases but when I do, having the coverage really helps.

It’s my first time using this Geek Squad service. I know of others who swear by the Geek Squad, so I don’t doubt it will be most beneficial!

Printer working flawless. Hopefully won't need the protection, but nice to know its there!

Geek squad is rlly the best ! I went to ask questions about my keyboard turning off and they helped me through the phone !

Never had one issue returning a product due to failure or issues or anything and got a new item right off the shelf and walked out. No brainer