Customer Ratings & Reviews

Works exactly as advertised. The only printer I've ever had that I don't have to continually reconnect to WiFi with. 100% worth the investment. I've had it for 6 months now and have had no problems.

When our much appreciated HP home printer suffered an unexpected mechanical issue recently we were fortunate to take it back and replace it with an updated version, no questions asked, because we had purchased the 4 year warranty. We thanked our lucky stars that we had made this decision. The relatively small additional cost was more than covered by the value of the new, updated version.

It was great quality also very satisfy with best buy products

I have my fridge repaired and I didn’t even buy it from you guys. They did such an awesome job and saved me a fortune. I will definitely be using them again. So I decided to get the plan.

Always buy your warrantee geek squad os always to help you

i have some thoughts both good and bad on this. was told they would do any repairs when wife went to store it was nope we just replace anything broken. however i go and they send it in to put back to original as this plan was on a laptop! it is in return from this now. they were telling my wife we needed to purchase the yrly plan for what she needed done which was another 149 dollars but when we bought laptop was told this plan covered any repairs!

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

When Best Buy posts replacement plans and such for me to review, they unfortunately do not link what the product was for. So instead, I'm going to give you my thoughts on when these plans are great and when they're pointless. High dollar items have expensive replacement plans. And frankly, high dollar items just don't break any more. If they do, they break in the first year, when it's under warranty. So save your money. It's for items with high likelihood of breakage where these plans are great. For example, all gaming headsets suck, and they all break. So I get the replacement plan on every single one I get for my kid. WELL worth the money. Same goes for small appliances, like convection ovens. I have gotten my money back on those multiple times over.

No brainer go Geek Squad all the way for service !!

If an item failed to operate, or, a mishap occured like a Memorial guest inadvertently ran over my accidentally dropped cell phone, or, I needed a large screen T.V. hung on the wall, or, multiple devices hooked up to operate together, this totally inept electronics gal could count on her Geek Squad!

The agent listened to my concern with of the products bought at Best Buy and solved my problem in a short time and I walked away as a happy customer and will rocommend Best Buy to others.

I purchased a 55" LG tv two years ago and the screen had a very small scratch after moving. The scratch turned out to be a small crack and spread. 6 months after I bought it I was throwing it out. That was my only purchase I made without a protection plan and I will always buy it from now on. Having the Geek Squad protection makes me feel calm and reassured that if any unpredictable issue were to damage my electronics they will be fixed or replaced and not destroyed like my tv. In my opinion everyone should opt for it. Spending a few extra bucks is significantly better than spending another couple hundred bucks to replace an item.

Maybe not needed for the toaster oven I purchased in 2018, but I bought a warranty for the laptop purchased 4 yrs ago and had to use them several times. Knowledgeable, friendly, organized, etc. I never regretted purchasing protection for tech products. (My only negative comment is that they are so successful, sometimes the wait times for online help were long, meaning too successful. I will take that over poor/no help.) When it's time to purchase new tech, I will include the Geek Squad Protection.

Good protection for your purchase. They respind very well

The agents did a wonderful job helping us!!!!!!!!!

Great to have especially if you buy things like electronics!

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.

Always buy the protection plan for printers. I work in IT and no matter how good the printer is there will come a time when something just isn't working correctly. The protection for this item is very inexpensive.

Best warranty out there!! They have never let us down!!

I purchased this extended warranty from Best Buy/Geek Squad just in case for my Brother-MFC-L3770CDW Wireless Color All-In-One Laser Printer. I haven't used the extended service agreement because the printer has worked so well. But it's good to know I have a back-up. Thanks Best Buy!