Customer Ratings & Reviews

I hope I don't have to use the replacement service. But if I do I trust it. And am glad I have it. Four years is a good deal. I also appreciate the two week return or replacement policy at Best Buy. it seems with sophisticated equipment anything can go wrong. It does and it did. Best Buy was good with it and now I have a product I can work with. Thank you Best Buy and Geek Squad.

always a good investment for electronics in case something goes wrong

I have a problem with my printer. The person who help me, give me the best solution at my printer problem

We are very happy with the device! We gifted it to a friend and they were very happy with it!

The geek squad is usually great but they ran into problems trying to set up the fax program on the Canon Printer 743. They came 2 times and couldn't get it to work. I called Spectrum and their "fax guy" fixed the problem within 10 minutes. The geek squad had not programmed the printer correctly and the Spectrum guy did and it was up and working simply with the correct information given to the Canon Printer. Was very disappointed in the geek squad - they suggested that I CALL Canon to set the system up with them - but isn't the Geek Squad supposed to do that if they have a problem setting the printer up?????

I have not used this warranty as of yet, so i cannot write a review of it.

Great customer service helped get me a replacement quickly even with my 2 kids running around!

Been using geek squad and protection plans for years. I get it on everything I buy because it’s worth it!

Online agents 24/7 service. They remotely fixed a printer problem at midnight!!! That’s service.

I have been buying a lot of my tech through Best Buy solely for the fact that the replacement plan/damage plans are AMAZING. I have never had an issue with returning a faulty or broken product under it's plan. Even in instances where records were not showing for one of my devices, the employees at Best Buy dug into their database to find I had my name in twice! They were able to determine I DID have coverage and still assist me. These plans are some of the only coverage plans out there that are SINCERELY WORTH IT.

I had a good productive meeting with a Geek Squad person who is very helpful and informative about the security issues in my laptop and iPhone. Everything was good with no issues from unknown sources against my laptop and iPhone.

This is a must for your electronics. It gives you a peace of mind. This is a hassle free warranty!

I love my new nespresso machine much better than my coffee machine. It’s very user friendly, with tons of versatility. I will be using it for years to come and I have already recommended it to friends and family who also enjoyed using it.

It is terrific that the offer these affordable protection plans.

Geek squad is awesome to have for all of your families devices.

Fortunately haven't had to use yet, but based on previous experience, I expect NO problems.

Better coverage than the Best Buy Plus subscription that was for 2yrs

The agent connected my tv and did a great job. He showed me different things on my tv.

Glad I have it, and will have no worries. I always purchased this.

I like the Geek Squad service. I brought it for my printer. I replaced my printer two times in two year without paying anything extra. (Other than Geek Squad Service Fee). And replacement was really smooth. Best buy customer care person just replaced my printer without any question. Only thing I feel is, it is costly for some products. My printer Price : $90 Geek Squad Service Fee: $25 (For two years)