Customer Ratings & Reviews

The protection plan paid for a new product since it could be fixed. From the time my product was examined and by the time I got my product, it all took less than 2 weeks

You can NOT beat this! Never ever will i buy anything from anywhere else, if best buy has it in stock and has the option for this Geek Squad service. Ive never had to mail anything anywhere, just go into the store with my broken product, and walk out with a brand new one! Easy choice here. Been shopping with Best Buy for years now and I will continue to do so.

I purchase frequently from Best Buy. Sometimes I purchase the Geek Squad protection, sometimes I don't. Sometimes I have to use the service and sometimes I don't. I guesstimate how long I plan to own the device and if I'd rather save my money now and get something different should the device have issues. No right or wrong choice. Life's a gamble anyhow.

Very professional & knowledgeable group. Highly Recommended.

changed wireless router to a new one ,have plaster walls n needed jump point into other rooms. he also reconnected current printer to be able to function on all features. unfortunate that printer has since gone awol so purchased new printer, existing would not print more than 1 page then get jammed now it won't scan its 4-5 years old

This covers regular wear. It's very easy to have items replaced with replacement coverage as long as you are aware of what is and is not covered. If the coverage doesn't say "ADH" or "accidental coverage" then it doesn't cover accidents like drops. But for something like a mouse or headphones, it is still great because if the performance quality goes down at all you can swap it out for a new one or a different item completely.

I bought their insurance for my printer...only because of their great reputation. I don't expect to need them, but I like knowing I have bought from pros, in their field.

Our family has not had to use it yet, but I feel confident that when that times comes Best Buy will come through.

What if I don't feel safe with this brand of printers? Can I switch to another brand or request a refund?

I buy this warrantee for printers and have yet to have problems with the exchanges. Printers do not seem to last long for some reason, and I have used this service for the last 3 or 4 printers I have purchased. Usually for the difference between the reimbursement and the trade up price for a better printer.

They’re the best and what they do they’re highly professional they know what they’re doing. I highly recommend them use them when you have this feature. It saves you a lot of money when you buy stuff from

This is going to some day save me some money... probably.

Agents provide Proffesional service and good communication

And it’s worth it if you’re worried about accidental spills or dropping it or some thing but if you’re not because you’re careful you’re an adult then the regular warranty probably works but I always get the geek squad because my house is a grandkids break everything house. But make sure it includes the accident coverage some of the geek squad warranties don’t.

It's good to know that they will take care of any issues.

I like having Geek Squad install my printers, and get the protection plan service. Several times the Geek folks came well prepared to assist me.

Didn't need to use the replacement. Did need Geek Squad help and they gladly helped me find the answers to my questions and were very helpful. If I hadn't purchased this then I could have been charged. I am not suggesting you need to purchase this on all products. I sure don't, but some things it is crazy not to purchase this extra warranty.

You never know when something is going to break. For less than a StarBucks latte I was able to protect my printer purchase. My daughter is a teacher and has a limited school budget for paper and ink; having her own printer make ensures her students get the necessary handouts, no matter the school budget. If her printer breaks, her students won't suffer and she can give them the information they need, even if it is out of her own pocket.

I love the replacement plans at Best Buy. I’ve been buying the replacement plans for probably the last five years and whenever there has been a problem there’s never a hassle they take care of you right away and if the item is not in stock you can always upgrade and get the next level item paying extra or just wait until the item comes in stock. It’s my MAIN reason I shop at Best Buy verses Fry’s or other places.

The best store ever, they are fun to walk around, see new items and also get Hands on, Best Buy always amazes me, with the updated technology !