Customer Ratings & Reviews

I like the protection plan the fact they replace the whole products say a lot some protection plans don’t even do that

I have purchased the 4 year Geek Squad protection and have not had the opportunity to use it yet. But based on past experience, I would never buy anything without this protection. They do come through when it is needed.

Plan gives peace of mind although I have not had to use it yet. I've read issues about not being able to get appointments, so we'll have to wait and see how that goes if I ever have to cross that bridge.

Need to protect your investment, the cost for protection is very low considering how much you would have to pay to buy a new one should your product be defective.

I have used this service for both of our laptops. I'm not a geek so getting them to set up our older laptop with Webroot sure saved me time and energy. They are very quick with the service and usually have finished solving our problem before the date they indicated it would be fixed.

2-Year Geek Squad Product Replacement is an absolute necessity when needing technical or warranty support in my humble opinion with any type of software or technical devices purchased at/with Best Buy and I would advise if anyone has the means to buy an even longer protection plan ;-)

[Employee of bestbuy] The agents installed my washer and dryer. They did a excellent job. They were very professional and friend

Literally the best thing you could have. I just got a brand new printer on sale and saved a couple dollars because I had a warranty.

I have had Geek Squad coverage since I bought 2 laptops approx. 8 months ago. Needed their assistance a couple of times. No computer or program problems, just needed a little clarification on the new Windows 10. Also, the online appointment is fantastic. Make your appt. and there is no waiting in line.

My last printer died, luckily I had the plan on it for them to fix it. When they couldn't - I was credited towards a new printer. I need this for work - so I bought it for this as well. If something ever happens, it gets fixed or you get credited towards a new printer. It puts your mind at ease.

I haven’t had to use it but it’s nice to know I have that added coverage- I would be lost trying to figure out what’s wrong if something did go wrong with my printer .

I had a purchased a fitness watch with this last year and got to experience the service, it was fantastic, twice I had to return my watch for a new one with no problem. So when I purchased my router I thought this is a must, because routers do fail often enough, worth the small amount vs the cost of the item.

So convenient to be able to replace my printer if it breaks. Cuz printers are always breaking for some reason.

As I have learned from past experiences, having the extra peace of mind in equipment protection is a must! You never know when it may falter on you. So when it does it’s best to have a back up plan. I’d rather pay for the extra protection and not need it than need it and not have it!

Geek squad helped me to get set up and we’re patient with me on each of the three calls that I made

Haven't had any issues to have to use it yet. Nice to know it's there if something does happen.

We have had several agents install different TVs for us over the past 5 months and the service is second-to-none! All of the agents were extremely professional and continuously checked in with us to make sure we were getting exactly what we wanted.

Things don't last nearly as long as they used to, and this definitely goes for printers if you use them a lot like I do. I print thousands of pages and it does seem to wear on the printer, so when it burns out, I'm so happy I got the replacement plan. Seriously... get it. It's worth it for printers!

This was free with a purchase. Hope I don’t have to use it but nice to know it’s there in case I do.

I don’t always get protection on purchases but on larger items like printers I do. It has been neurotically because printers tend to go out after 2-3 years.