Customer Ratings & Reviews

They did a wonderful job. They were nice and professional.

Always love the two protection on all my expensive products so I get it because they just switch out anything you brake on accident. Also check what it cover when they explain it to you.

Replacement printer was effected almost immediately by a very customer-friendly agent.

My printer wasn't working and went in and they gave me a new one. So fast and easy!!

For $20 dollars I have automatic replacement of my new all in one fax, scan, copy,printer. Instead of dealing with tech support or people trying to fix I was told I just get a replacement. I wish I would have known this for the laser printer I recently bought and it was too late to add.

Great and will save moneg rather than buying a new one

Geek squad came to my house to fix my tv under warranty they couldn't fix it so they gave me a voucher to get a new one or get refund instead i upgrade it i love their warranty

I love that Best Buy offers a replacement plan. You can never know when your electronics will give out and it’s nice to know Best Buy has you covered! I was able to take my headset back in and get another one! Same day, no hassle.

Great way to protect your investment. Something goes wrong and BestBuy will replace it no questions asked.

haven't had to use it but for the money its well worth it if I ever need it

Trusted for all my purchases cant beat the service and guarentee peace of mind

Great! Add-On Services. Thanks! for the orientation.

Not sure what I bought this for haha. But I always by a warranty, except not for their tvs. Why? Well their warranties does not cover cracked screens, although some will tell you it does to get you to buy one, they lie.

Value priced. Hope I never need to use it. Comforting to know that the guarantee takes the anxiety out of looking for a replacement.

Very disappointed with my Canon printer after 5 months and took it back to replace with an HP with no problem. I find none of these all-in-one printers are built to last so highly recommend an extended warranty on these type of products. Otherwise I generally don't purchase them.

Make sure to protect your new purchase. A Geek Squad® Product Replacement Plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly. If your device fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.

I have used this service before for tablets that my kids kept breaking.

My printer is not wanting to print and i contacted geek squad got an appointment asap .

This was some time ago, but we were very pleased overall with the purchase and the asssitance with it.

Usually don't purchase replacement for printers since prices are so low they are all but disposable these days. This printer was much more expensive so did get it this time. I found out that I had a printer go bad within the warranty period but since I did not have the replacement plan I would have paid to send it back to HP. Disappointed with Best Buy not taking it back in warranty.