Customer Ratings & Reviews

Geek Squad is the best and always will be for services, in-home and in-store, hands down the most knowledgeable people around!

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

Geek squad has made my life easier when it comes to repair for my items

Always go with Geek squad warranty, definitely worth it for the peace of mind.

Love them. They are super easy to set up and have a good video.

[Employee of bestbuy] Always brings me a peace of mind to having geek squad protection plan with my products!

I bought the four year warranty for Arlo cameras you can't replace the batteries in them if it dies your camera is done

As long as I'm buying anything of considerable value, I will always get the geek squad replacement plan. I don't care if it's an extra $300-$500. It's worth it to protect my investments. The associates at the geek squad are so nice and professional and it really is a good value for the money.

Great services from Geek Squad I received to take care of my purchased item.

I had purchased Best Buy's 4-Yr GSP (Geek Squad Protection) for my Lenovo Smart Clock 2 with Wireless Charging Dock in Heather Grey. When it comes to issue(s) whether it be mechanical, electrical, or accidental spill, GSP covers it and it's always a no hassle process.

Always very professional and willing to assist. My purchase that I needed help with was replaced after searching for my warranty coverage.

It basically pay for itself, once labor and service, once there are special deals for members; it's guaranteed price match within 60 days after purchase and provides peace of mind

I completely believe in Total Tech Geek Squad protection plans 100%. We have been customers for many many years and have never been let down by the service the quality or ease of replacement when necessary would recommend this to anyone.

The Geek Squad Protection is great since they truly care about original functionality of the product. I’ve been able to get credit for faulty items to purchase other items.

15 months goes by and I had to use my Geek Squad service warranty and I'm glad I purchased it cause with inflation and all the prices that are so high it saved me at a time when I'm so thankful I purchased it. Thanks Best buy !!!

Havent had to use this yet so hoping its worth it.

bought these awesome blink cameras and battery life called for almost 2 years talked me into getting the squad service. great thing i did because one camera needed help it would charge brought it to the squard as a walk in and the dude fixed it right away no hassle no wait time and wasvery knowledgeable greta job

Peace of mind coverage and easy to follow, a must have for your electronics.

I've learned the hard way to get this coverage. This covers accidents and the cost is based on the item that you buy so its not an outrageous extra fee to get this worry free protection. If it breaks just take it in to get it fixed or they will replace it. What more could you ask for?

Outstanding work! Perfect image very easy too navigate! The prices says it all Buy it