Make sure to protect your new smart home product. A Geek Squad® Product Replacement Plan enhances and extends your manufacturer warranty and gives you peace of mind if your product isn't working properly.
If your smart home product fails for an issue that we cover but your manufacturer doesn't, we'll replace your product (if one is available) or reimburse you.
It's easy to get help when your product isn't working properly. To get help, just bring your product into a Best Buy store. We'll check out what's wrong and get you a replacement (if the product is available) or reimburse you.
Your smart home product is well protected from many issues.
Your product is covered for failures from normal wear and tear, damage from a power surge, issues with bluetooth connectivity due to mechanical failure, and more. Accidental damage is not covered.
You can transfer your plan.
When you sell or give someone your covered product, Geek Squad Product Replacement is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.
If you have questions, we're always here to help.
Call us at 1-800-433-5778 with any questions about your plan.
These are the latest benefits that apply to new purchases. Refer to the terms and conditions from your date of purchase for a complete description of coverage and exclusions
AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
I only buy from Best Buy because they offer the protection plan. Anything from anywhere else and your dealing with the manufacture. Good luck with that, lol. If you like to gamble, maybe don't get this. I always loose when I gamble.
A:AnswerHi Joanna. Thanks for your question! Geek Squad Protection is only going to be for the product it's purchased with. It's tied to that product's specific serial number. I hope this helps. Please let us know if you have any further questions.
A:AnswerIf you purchase at the store and you have a reward membership and given your phone number with your info. It should in your bestbuy account online, but if you haven't registered, jt should be on the receipt and just show it to them. I recommend taking a picture of the receipt and sent it thru your email, put it somewhere you can remember.
A:AnswerHey there! Thanks so much for reaching out about this. You actually don't need to register the protection plan! From the moment of purchase, it's all ready to go. So you can have peace of mind that if something happens, we can pull up the plan through your account. You, yourself, can also see it online through your Best Buy profile. I hope this helps. If you have further questions, please reach out!
A:AnswerHi Lisa. Thanks for the questions! It sounds like you're referencing a smart door lock. You don't have to have a monthly service plan. Generally that plan will allow you to have increased security features around recording and storing what the camera sees, for example. You shouldn't have to have two different pin pads for it. Depending on the smart lock you chose, you should be able to unlock this with your phone or potentially Siri, Alexa, Google, etc. I hope this helps out! If you still have questions, please reach out and let us know!
A:AnswerBESTBUY DELIVERED!!! We had the same problem. Some of the cameras were fogging, were less sensitive, and then the hard drive finally failed after 19 months. We needed scaffolding and laborers to replace the cameras and/or wiring. This would require a full set up and take down for replacement if the system was in stock. The unit was not in stock so it would require set up/take down X2. All of the wiring is internal so we left that. So we ordered a new unit online for delivery to the home. When the new unit arrived, we had it tested with the old cameras. Then we had the scaffolding set up and had the cameras and the recorder swapped using the old (identical) wiring. We returned the unit to the store and were given a gift card for the amount of purchase of the old unit and we think the gift card was less the cost of the four year protection. Either way, the protection is absolutely necessary.