Customer Ratings & Reviews

Even thought I'm against these because they dont benefit me, I recommend having insurance

I always recommend warranty. You never know what could happen.

I signed up for the 4-year Geek Squad Replacement Plan when I bought a new TV. The best parts of the plan is the peace of mind it gives me. I don’t have to worry about random issues popping up with my devices because I know that if something goes wrong, I can get it replaced without dealing with repairs or waiting around for weeks.

I recently used Geek Squad for a computer repair, and overall, I was impressed with the service. Scheduling an appointment was straightforward through the Best Buy website, and I was able to get a same-week slot at a nearby store.

Geek squad protection is worth it. It's better than manufacturers warranty. I had unexpected device/product problems but I had Geek squad protection and was able to get a replacement. This purchase saved me a lot money.

help me with my problem in fast timely matter. was nice and polite

I haven't had a reason to use this. My husband installed it right away with no problems, So far so great. But i do love the geek squad !

Can you give 10 stars cause 5 isn't enough. Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Love the Geek Squad!! Excellent support, easy to talk to, ALWAYS fix the problem!

They are very helpful and polite, very knowledgeable and take their time to explain everything to make sure you are able to understand fully.

Literally, cannot overstate this enough to anyone who will listen. Yes, the manufacturer's warranty is nice and everything. But generally speaking, they cover little to nothing. Also, good luck with the hassle of communicating and shipping the item with any kind of efficiency. By the time you finally get back your "warrantied" item, you've already found a replacement or bought newer tech. Now, if you are anything like me and you want customer service. Go with the Geek Squad Protection Plan. Please take 3 to 5 minutes and hear me out in this review. You walk in with your item. Some stores slap a sticker on the item as you walk in... Some just politely point you in the direction of their customer service section of the store. You wait in line for at the most 10 to 15 minutes as they push through there customers with the utmost care and efficiency. Seriously, I am a customer service stickler and they consistently hit the mark for me or impress in that department time and time again. You then proceed to bring your item to a generally very polite... very knowledgeable... BestBuy representative. They politely ask for some basic information and what went wrong with your item... Ratatattat on the keyboard... Thank you, sir or ma'am go ahead and find a replacement OR and this is the best part. OR they give you the option to choose another brand of your liking. Do you know how many times I've bought an electronic for it to just malfunction after less than 2 months or even worse 7 months and that manufacturer's warranty only covers... You guessed it ... 6 months. I swear, these manufacturers time the longevity of their product to die precisely after the warranty is over. I wouldn't advise buying the protection plan on every single product as there are some products with a decent manufacturers warranty. But, take a second and think about buying this far better protection plan that covers EVERYTHING. Not only does it cover your product, but will replace it immediately when you return it... No questions asked. All in all, to be completely honest, the GeekSquad Protection Plan on top of the outstanding customer service is why I continue to purchase my electronic products through BestBuy and will continue to do so. I applaud both companies and thank any representative that I come across while shopping there. Thanks again and keep up the good work... You've got a lifetime customer in me.

Agent was knowledgeable and fixed my problem within an hour.

Cameras work great I would reccomend buying the weather protection covers for outside protection against weather elements I bought them a year after purchase Great really makes a difference . I only placed them on the cameras that are not under shaded coverings. Cameras are great battety life is good over a year before i changed battery Highly reccomend Blink cameras.

Excellent product, I can be safer since I install them in my house 100% recommended

Must get with any purchase , love it and easy to warranty any item.

I've been using this for a year, and it's honestly life-changing. It saves me so much time.

Tablet broke and they replaced/repaired quickly. Definitely recommend

Excellent service. Have used it a couple of times. No questions and fast service.

Whenever I have a situation with my device, they are there quickly to fix the situation and it’s good to always have. excellent service.

Small but efficient. Love that it has unlimited recording