Customer Ratings & Reviews

Purchased for new monitor always good to get a back up warranty, not that expensive for an extra piece of mind.

Was sold the replacement protection plan and was told by the sales person that it covered accidental damage. They did not have a brochure with written terms and condition to review. Checked on-line later and found that plan did not cover accidental damage. On-line chat agent first said it was covered then later in chat said it was not. Be wary when purchasing a protection plan from BestBuy. Sales and chat agents do not know what they are selling you and will give you incorrect information.

Unsure how I feel about this one. I’m hoping it goes better than my previous tv experience.

Not sure of the value. Have not had to use it...that is good, but not easy to evaluate...

I did it myself sooo... ? Idk what this review is about

Replacement plan is great excpet for the fact that if anything physical happens at all its useless as any sort of physical damage isnt covered. You're better off saving the money you'd spend on the best buy geek squad plan and relying on the manufacturer's warrenty. This is because the geek squad plan doesnt cover anything that the manufacturers warranty doesn't cover.

Bought it to protect my device. Just being cautious if anything happens

Luckily I never had to use this! Was a great piece of mind though. I’ve had to use one before.

Don’t really much help when you needed. Not sure if I want to purchase in the future.

Never needed too use this service. I'm sure its well worth it.

I haven’t used it yet but hopefully when I do it’s good I’ll keep ya updated

Don’t ever buy this absolute trash of a program worthless

My son has less than a year with his computer and had an accident with the monitor . We went to see if they can fix it or replace it with the extra money I paid for the 4-Year Geek Squad Product Replacement but they didn’t try to fix or replace it . They said doesn’t cover the damage and they couldn’t fix it to go to a 3rd party instead or buy a new one .Not nice

I haven't had to use this yet but it's nice to have. It is expensive though. I'd like to hear what others have to say about i .

This was extended protection for a telescope that I purchased as a gift.

Do NOT purchase open box item even if it states “in excellent condition. New one was not available. Received the monitor, it was filthy, had Samsung HDMI cords, & screen does not work. It has volume but the screen goes black with in 2 mins of being on and remains that way. This monitor was in far from excellent condition especially when it was only $20 cheaper than a new monitor. This monitor should NOT have been sold at all! Terrible customer service and sales on Best Buy’s part as well!

I don’t know anything about my warranty that I bought but I’m sure it’s fine.

The warranty is good have all my products that I buy from Best Buy under it

Never been a fan of them, they’re reasoning for everything is it’s a virus.

Had to send it back! No sound, and not comparable with Bluetooth!