Customer Ratings & Reviews

Been using this for over a year now. The picture quality it can achieve is great, but the software is frustratingly slow, tedious, and glitchy. The monitor's remote has buttons for 4 different streaming services...but no button to change input. Too many extra features like this while missing or complicating basic ones. In 2026 you can find better for $350+. Only worth considerating on deep sale and for connecting a single device.

Getting my items serviced or replaced have always been worth it. I don’t have to deal with the headache of working with the manufacturer or waiting for an exact replacement if needed.

I bought this to replace my screen that my mom broke by trying to clean it while I was on vacation. We were in the store maybe 15 minutes total. The associate was very knowledgeable and I am impressed that he was able to help us so quickly without breaking the bank.

I use Geek Squad all the time and they have never failed me.

worth it even though you might not need it its btter to be safe than sorry

Love everything about this monitor! The screen cracked a little bit when some movers were moving my things and It was fixed and replaced with the geek squad! Still using it 4 years later!

Finally upgraded from 1080p 60hz to a 1440p 180hz monitor. Got it on a nice sale and added the 4 year protection, a great relief in case something unfortunate happens.

Best Buy agents and employees always come through . I needed a no hassle exchange and it went perfectly. Glad to do any business with them and worth every penny!

I always have got the protection on bigger dollar items due to the chance of getting a item that is not working.

I’m not really sure how to review something I hope I never need to use

I like the easy way to get an appointment; it saves time. And the service is always excellent.

I’m glad that I have a back up in case something happens to my monitor I’m just happy I haven’t had the chance to use them which is a good thing but I know that I have them in my back pocket if needed

The agents were very helpful in helping me to understand what was wrong and how it can be fixed.

My sister breaks everything she touches so I have to be careful

Agents were easy to work with when I was having problems with my laptop, eventually was able to get a refund after having it repaired multiple times.

The customer service at this store is amazing. Had all the answers to all the questions I had and extended my knowledge on products/items

Who doesn’t like something new, always nice to have some insurance

I have never had to use Geek Squad product replacement but I love that it is available. Hoping I don't have to! :)

Fantastic service, as always! I dont think I will shop anywhere else but bestbuy due to their accident protection plans!

The Geek Squad 4 year extended warranty is very reasonably priced. most high tech devices are not really repairable so this is good piece of mind if your device fails. The Geek Squad replaced my 50" Samsung TV a year ago when the warranty covered repair failed, A few months ago my nearly new HP printer broke internally, and was replaced with no hassles. The only cost to me was the renewal cost on the warranty.