Customer Ratings & Reviews

The 4-Year Geek Squad Product Replacement plan has provided me with valuable peace of mind and reliable protection for my electronic devices. While there are a few areas that could be improved upon, overall, this service deserves a solid four-star rating. Let me elaborate on my experience and highlight the strengths and areas for improvement. First and foremost, the Geek Squad Product Replacement plan offers comprehensive coverage for a wide range of electronic devices. Knowing that my devices are protected against unexpected accidents, malfunctions, and defects has given me a sense of security. The convenience of being able to bring my device to a Best Buy store for assistance and having the option for replacement has saved me from potential headaches and costly repairs. The Geek Squad team has consistently demonstrated their expertise and professionalism in handling claims and assisting with device issues. Their knowledge and willingness to assist customers are commendable. The process of initiating a claim and receiving a replacement has been relatively smooth and efficient. The Geek Squad representatives have been responsive and helpful throughout my interactions with them. The timeliness of the product replacement has been satisfactory for the most part. In some instances, however, I experienced delays in receiving the replacement, which resulted in a temporary inconvenience. While these delays were not frequent, it would be beneficial for Geek Squad to improve their efficiency in expediting replacement shipments to minimize any potential disruptions. One area that could use improvement is the clarity and transparency of the terms and conditions of the Geek Squad Product Replacement plan. While I carefully reviewed the terms before purchasing the plan, I encountered some confusion and ambiguity when it came to specific scenarios and eligibility criteria. Enhancing the clarity of the terms and providing more detailed explanations would ensure a smoother experience for customers. Furthermore, the Geek Squad Product Replacement plan can be quite costly, especially for higher-priced devices. While I understand the need for premium coverage, a more affordable pricing structure or additional options tailored to different budgets would be appreciated. This would make the service more accessible to a wider range of customers and increase its overall value. In conclusion, the 4-Year Geek Squad Product Replacement plan offers valuable protection and peace of mind for electronic devices. The Geek Squad team's expertise and responsive customer service have been commendable, providing a positive experience overall. Although improvements could be made in terms of transparency, timely replacements, and pricing, the benefits and convenience of the service still warrant a solid four-star rating. For those seeking reliable device protection, the Geek Squad Product Replacement plan remains a worthy consideration.

This is a very nice compact laptop. It's easy to use. I like how smooth and sleek this is. The HP laptop works for exactly what I needed for my everyday needs.

Always use Geek Squad Protection. Any issue I've had is resolved.

Before getting this, I bought a monitor that was on discount, in less than 2 days I saw it had some weird lines and even a shaking effect that activated some times. Went to BestBuy and they didn't hesitated to help me and get it replaced. After that experience I encourage everyone to put the extra money, that most times we spend on food, for a coverage of these items that today, tomorrow and even a week in they appear to be good, but what you'll do when the 15 days of BestBuy coverage go away and a malfunction appears? A month, or a year in you wish you paid some extra cash for this 4 years coverage when something happens to your electronic and its out of your hands repairing it. Think about it!

Geek Squad provides reliable and professional tech support. Their team is knowledgeable, friendly, and quick to resolve issues, whether it's setting up a device or fixing hardware problems. A great service for anyone who wants peace of mind with their tech needs!

Great monitor. Great service. Love Best Buy. Have bought many items at Best Buy. Always get the extended warranty. TVs washer dryer.

Great item to have when you have an issue. Very good product service.

I am running two of these monitors and so far, they have been really nice. The curvature isn't anything crazy, but I think it is kind of nice. The picture quality is great for what I need, though it should be noted that I am not gaming on these. My only complaint is these monitors are completely fixed to the base. You are not able to adjust the tilt, height, or angle.

Excellent value for the price, no waiting when getting a replacement

They did their thing and got my gear back up and running.

awesome let me win this I need this desperately plz.

I went in today because of damage on my monitor and wanting to repair. Was told I couldnt repair the screen and if I did it would be more expensive then the monitor itself… shoetly after other members helped me searched for diffrerent products and gave me information on protection plans, and even helped with returning the monitor to the original website ! Thank you Joe, Jade, and Jess. You guys are the best.

Just purchased my product, and haven’t had problems. But the price on the warranty after the monitor discount seemed reasonable.

Got the protection on a fairly expensive monitor. After six months the monitor completely failed out of the blue and BB replaced it without hassle. Worth the peace of mind.

So what it’s letting me review twice, I’ll say it again, it’s better to be ready in a moment where say a kid or animal breaks it. Don’t get caught flat footed having to spend $300 on a monitor again!

Geek squad protection havent had to use it yet but always good to have for something that is expensive to replace

Service was excellent. Staff was very friendly and knowledgeable.

Came in handy as they replaced my monitor free of charge.

This is a very good item and I would recommend it..

Something you need to add anytime you get electronics from Best Buy always do the best they can to solve every issue