Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 372 reviews
(372 customer reviews)to a friend
Rated 1 out of 5 stars
Never recievd a update Notice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my gifted roomba suffered some damage after my warranty expired. its a shame that geek squad does not send reminders about extending the warranty, mind you my gift was over 1k after just 2 years.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to connect with us about this. I'm sorry to hear about your Roomba! We used to send out emails for renewing the protection but as a company, we no longer renew most Geek Squad Protection plans. If you have any further questions, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Only use it once
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Can only use it once over the four years...
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Price needs reduced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am sorry but the price isnt worth it. As soon as I use it I have to rebuy it???? No, it should continue onto the new product.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out to us about this. I apologize for the misunderstanding regarding how the protection is processed. The protection is generally considered fulfilled once it's used to exchange the product so it does need to be repurchased for the new product. We do appreciate your feedback as it can help us grow our services for the future.
Rated 1 out of 5 stars
iRobot not covered as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IRobot was not covered as expected. Unreasonable excuse from service center not to replace defective product.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
just hope you don't have to use it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when you use it they make you buy a new protection plan on whatever you purchase. really shady.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We appreciate that you trusted Geek Squad with protecting your product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don't trust geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will ruin your product. Not insure for damages.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello jaredlappa – I apologize if your appliance was damaged during a repair under your Geek Squad Protection plan. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get someone back out there to repair your appliance.
Rated 5 out of 5 stars
Peace of mind
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has saved me so much money. It gives me comfort knowing that if it can't be fixed it will be replaced.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
You'll rest easy with a protection plan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy has the best replacement plans and warranties. Get total tech support though
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad is the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad protection plan is essential to have. They offer great products and are so knowledgeable.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
It’s worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth it to have it. If you purchase something electronic, u better purchase the Geek Squad
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Nice to have a little extra security.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have a little extra security however it is a little pricey.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Manager at Tukwilla Washington location
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went in for a Nintendo switch repair they told me my warranty had expired. So I bought a new switch and warranty . No big deal they also printed out all my warranties with them. My roomba I robot was still covered they very nice gentleman told me bring it back if it stopped working and we will give you a gift card . So today I go back and the manager said that policy has changed and I now have to wait for them to send it in and see if it could be repaired ? The right hand never knows what the left hand is doing. The manager treats people as if wanting to use a warranty they are some how thieves . I left feeling like I had done something wrong by wanting to use a warranty . Tukwilla Best Buy in Washington manager is a piece of work that one .
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friend