Customer Ratings & Reviews

Bought this warranty for the GE microwave we purchased here at Best Buy. Almost 2 years and no problems. Two more to go on the warranty. Now that the manufacturers warranty is up it's nice having the peace of mind that if something bad happens it's covered.

I purchased an LG microwave on July 11, 2023, with a 4-year protection plan. On Aug 25, 2025, it had an opening issue, and the door jammed. Geek Squad agent, without even looking at it, flatly said Yes, it's covered, but we will have to ship it, and it could take 2 months or more to get it all fixed. So they basically wanted me to wait for 2 plus months, and the microwave is one of those appliances I use every day. After this terrible experience, I would recommend not purchasing the Geek Squad warranty. While purchasing this microwave, they were pushing the warranty on me and said no matter what happens, it's covered, Best Buy will try to fix it, if not, I`ll be provided with the new one or the option to buy another model if that particular model wasn`t available. Look elsewhere or make sure you get everything in writing. Two months to fix a jammed microwave door? That`s really unheard of.

We were able to return the microwave without any trouble. They gave us a refund and we bought a new one.

Geek Squad us excellent service department for every product under warranty wuth Best Buy. Delivers quality service or replacement of item. .

The 4 year Standard Geek Squad Protection plan is awesome. It is great to get because you never know when thing break down and you will save yourself lots of money knowing the your purchase is protected for 4 year.

The agent was knowledgeable and pleasant. No problems and very happy I didn’t have to set up my new HP. When you’re 83 it is nerve wracking. Thanks.

The Geek squad members came with my TV and hooked it up and it didn't take long at all. I am very pleased with their service and the coverages.

I like the how fast it heats up the water great for the morning coffee before work.

The warranty is worth the cost. It is well worth the price!

Insurance, Insurance, insurance if something were to happen. Only once did I have an issue and Best Buycame through without a hitch.

Bought a microwave & after just 6months, it stopped heating up our food. So I brought it back to the store. Since I got the GSP, I was able to get another microwave with no hassle!

Very convenient i love the features it has especially the dinner plate option

I haven't had to use this protection plan yet, but it does give me a peace of mind knowing that my product could be repaired or replaced in the future if I need it.

[Employee of bestbuy] This protection plan is the best one out there, I always get it!

Purchased because we are on our second microwave in a year. Needed a piece of kind that if something happened to this one, we would be covered.

They were able to assist me with my microwave. I would definitely use their services again

I did not use it yet but it’s good to have it.i have noting else to say

Great price for this window unit. Keeps it cool during those hot sunny days.

Geeksquad always takes care of their customers makes it much much easier if you pay a little extra and get the warranty on items you purchase

The agents are great. Have always solved my problems with the devices and the protection offers full coverage on the items.