Customer Ratings & Reviews

I don't usually get the protection plan, but I had a bad experience with my last microwave so I thought I had better get the plan just in case. I am hoping never to use it.

I will never get Geek Squad protection again! I got the Geek Squad plan when I bought a microwave. I returned the microwave and received a refund. However, when the store gave me the refund they said that they could not give me a refund for the Geek Squad plan, because "you have to call Geek Squad to get a refund for that." The Assistant Store Manager was close by, and he confirmed that "that's the way it is in the system" and he could not do anything about it. I called Geek Squad the same day and eventually talked to a rep who said that I would get a refund for the plan in 7 to 10 days. It's been over a month, and no refund. Today I spent 45 minutes on a second call to Geek Squad Billing & Cancellations Dept. The rep said that she forwarded my request to another office and I "should" get a refund in 7-10 business days. So if you buy something with a Geek Squad plan, and return the item look out! You are dealing with two separate parts of the company that have apparently not integrated their computer systems. To get all of your money back you will have to spend a couple hours on the phone. Or, like many people who are pressed for time, just give up and contribute to Best Buy's profits while getting nothing for it.

Haven't had any issues so haven't had to use the warranty.

The salesman was very helpful and the purchase went pretty fast considering covid 19 procedures. I just purchased this so I can't review it just yet but I will follow up later

These are my people love ❤️ them they are so helpful

I always buy geek squad protection on all of my purchases that are expensive would recommend

Great service by Geek Squad had to Speak with several people, but in the end they were

Coffee maker is a good quality unit. Would recommend it.

Kind , Patient and Professional with me. Thank you

Displans is a must have. It covers all the damage to your items and there is no household when trying to discuss issues about whether or not to keep the plan if it's not needed at time.

I usually don't buy additional insurance, but I like the Geek Squad protection as it's a simple and economic option. used it before (on an iPad cover) - and it was worth it.

Very nice like alot recommend. Easy purchase definitely worth it.

Hassle free for my protection plan. It was easy returned my appliance it stopped working. It was replaced with a new one.

Professional. Got protection on my new vacuum. Haven't had issues yet but dealt with Geek Squad before. They have been good and it's worth the extra money for the added protection.

Protection is always a great idea for the products that we live with today.

I’d give 4 stars if the appointment process to repair my dryer wasn’t such a challenge. After 1 year of purchasing by Samsung dryer, my heating element went out. I contacted Geek Squad who got me an appointment the following week. However, the service repair vendor cancelled it the days before. Lots of back and forth to finally discover they didn’t service my area. Best Buy was unaware. They were able to send an alternate provider after several phone calls and by dryer was fixed in 20 mins. The warranty itself was a gem. GS customer service was great. Just some behind the scenes miscommunication about vendors and their service areas.

I definitely recommend purchasing this affordable product.

The representative was very excellent patience understanding on my concerns on my microwave that i purchase.

This provides excellent hassle-free warranty over and above the manufacturer warranty. They easily and without hassle replaced my microwave oven

The great protection plan that I have used many times with electronics failing. Very helpful people...