Customer Ratings & Reviews

Lightning took out my 2 week old receiver. Without this I would have had to spend $600 again. I didn't purchase for lightning but for the unit as they begin to have problems usually in the 3rd year. I mean lightning, what are the odds of that one?

Affordable service. Have not had to use the service, but just to know that someone has your back just incase is always a good thing. I feel confident in the service that they offer.

I won't really know how this works unless I need to use it for having the Onkyo receiver repaired. I have always been satisfied with Geek Squad maintenance coverage for my PC's, etc. tho. I decided to get this coverage because of the awesome price for 4 yrs. Plus, it seems receivers are now prone to more problems with their "product overload features" that they have now! Whatever happened to good ole "plug and play"???!!!

Excellent product works great I personally recomend it

I have used both the call in service and the store Geek area. Every time they have fixed the issue within a few days, in store, or within hours for the call in service. The cost for the service is fair.

Very helpful to have the protection and knowing what it includes makes it worth it when you have a lot of devices.

I have not needed to use this service yet so I cannot speak to how Best Buy would handle service claims but I remain hopeful that if something does happen, they will pull through.

Giving it 4 stars because I haven't had to use it yet! Knowing that I could purchase a comprehensive 4-year protection plan put my mind at ease!

My children bought this as a birthday for gift for me. Sounds wonderful. Love being able to start a vinyl collection and enjoy music like the old ways. Even my boys love it!

This is a great protection plan. I ALWAYS take them up on it. You literally NEVER know when you will need it. From past experiences I can definitely suggest to do it.

Would recommend getting the protection plan just in case

It's nice to know that the stereo is protected and the system is working just fine.

If you make a large investment, add the piece of mind. I bought the protection for my new sound bar and can live worry free

A must let's you not worry about your high end products

I bought a Sonos sound bar woofer and rears and I added Best Buy warranty, so far the only things that I can say about Geek Squad are positive. I used their service before and they are excellent

Always get the extended warranty from geek squad!!!

Responsive and efficient. Purchasing these extended warranties is a good way to provide peace of mind for open box purchases.

Happy to have this warranty on my products so that if I have any future problems they can be repaired

4 year warranty. That's a descent warranty. For a multi disc player. That must have lots of confidence in their product. Hopefully we wont need to use it. But have it if needed.

Every time I have purchased an extended service plan through Best Buy, the Geek Squad has sent professional and skilled people to make repairs. When bringing a product into the store for repair or replacement, the transaction occurs quickly and without hassle.