Customer Ratings & Reviews

It was good to get extra protection just in case anything went wrong .

always easy to get repairs done. not much of a hassle

I bought 4-Year Standard Geek Squad Protection for my Bose Sound Bar since it is used a lot and may need repair or replacement at some point. I may save by buying this protection which was much cheaper than the repair cost.

Purchase with all my purchases they have a great service team

Always spend the extra bit of money. They don’t make things like they used to anymore

Gives confidence that this sound bar will be protected for years.

Fantastic. I always gave some peace of mind when getting the geek squad replacement plan.

Excellent to have in case of repairs! Reasonable price for protection

I bought a JBL PartyBox 110 from Best Buy in Daytona Beach with a 4-year Geek Squad Protection Plan. The speaker stopped charging, and the LEDs on one side went out. Should’ve been an easy warranty claim—but it turned into a complete mess. First I was told to bring it into the store. Then I was told to ship it out. I spent over 2 hours on the phone, got transferred and hung up on, and was finally told by a manager they’d likely replace it if I went back in. I did—twice—and still got nothing but a runaround. On top of that, I had to pay out of pocket to ship it using a label they gave me. And after all that? They just sent the same broken speaker right back to me. No repair. No replacement. Nothing. I’ve wasted hours of my time, money, and fuel—and they’ve done absolutely nothing to honor the plan I paid for. Total joke. I’ll never buy another Geek Squad warranty again.

Geek squad is the best. Theh have always taken care of the electronics I purchase.

Geek squad is the best. Theh have always taken care of the electronics I purchase.

Geek Squad protection is the way to go for sure! I appreciate their knowledge.

Have not used the service plan. No opinion on service quality since I’ve never called.

Always protect your items Better safe than sorry

Great Products need great service protection and that’s what you get with geek squad!

Geek squad service is a must. Any issue with an device and they are quick to correct!

This is always a must when I buy anything electronic from Best Buy.

Have not had to use this service, but it is good to have.

Peace of mind! You can’t beat that! Easy to get the service too. And price is right!

Knowledgable staff, answered all my questions and super nice