Customer Ratings & Reviews

After finding out later that coverage varies on the item, I'm a little annoyed by the process. In the past, I was able to get items repaired or credit for the value of the current price. Now the protocol is if they can't repair it, then literally send out for a used one ( that they keep correcting me and calling it "refurbished"... Which is is literally used). If I wanted a used item,I would've just bought it. Then they tell me it's been certified and guaranteed... Cool... But now I have to wait 2 weeks for it to come in so I'm without my product, when you could just give me the current value and I can upgrade, buy a new one and pay the difference... Like you used to do. DON'T GET ME WRONG, they are still great to have, but I kinda don't like the whole refurbished part, unless you opt for it. OR EVEN BETTER SUGGESTION, BEST BUY SHOULD ORDER THE REFURBISHED ITEM, REMOVE THE PART I NEED AND PUT IT IN MY ITEM, SEND THE BROKEN PART, WITH THE REFURBISHED ITEM, BACK TO WHERE EVER THEY GOT IT AND SAY "REPAIRED" AND PROBLEM SOLVED. I like my plan better.

This is also a must have , I already used it once .

This is also a must have , I already used it once .

Needed some protection, and can’t go wrong with this coverage for the price.

I received a 4 year protection plan on my recent purchase of my tv monitor for only $25 which is a great deal.

4yr protection on a gaming monitor really can't go wrong with this at all..

Great purchase. Love quality and price. Would purchase again.

Awesome product great price. I love best buy, always have great products and excellent customer service.

I like the reassurance of Geek Squad assist and product replacement. I have children and pets so anything could happen, but I am covered.

Well worth the price. Anything happens to it they will repair or replace it.

I appreciate geek squad service, haven’t used it recently but I used to use there old insurance for phones.

Geek quad is awesome gonna need a new monitor the lights from the back of my MSI monitor are halfway on

I am glad I got protect for 4 years so nothing to bad will happen so that I don't have to by a new one

Total Rip Off. Scam. Zero Need to purchase this; it will not cover anything that even just looks -like accidental damage -despite the sales clerk saying it would cover it like a small screen crack to sell me this useless insurance. 3 months into using the product - somehow a crack formed in the screen (i absolutely never touched it) but was told very dismissively by the Geek Squad tech they won't even look at it. the very lousy attitudes by geek squad techs at pentagon city is a different concern all together. Worse decision ever to go ahead with the recommended coverage plan.

excellent service, had problem with screen and instantly replaced

worth it definitely can’t go wrong with 4 years for $50 , never had an issue yet but knock on wood

Store return was easy and the original product was put back on a gift card for me.

We wont know what could happen later and I am happy knowing the product is cover with this.

its a bestbuy warranty. always get them because they are awesome about replacing broken things.

Love getting warranties from Best Buy so I have peace of mind with my purchases.