Customer Ratings & Reviews

I returned a gaming monitor after it stopped working. They were quick to look up my protection plan and employees helped me pick a replacement. Very comfortable process. I can’t say that replacement plans are always necessary or worth the price but it beats going back to the manufacturer and in this case it was worth it in terms of both price and convenience. Thanks Best Buy. You did well this time.

[Employee of bestbuy] There are a few different types of Geek Squad protections: 1. GSP = Best Buy can repair the item if it's defective, 2. GSP-R = Best Buy can replace the item it it's defective 3. GSP - ADH = Best Buy can repair the item if it gets damaged 4. GSP - ADH - R = Best Buy can replace the item if it get's damaged.

The person who helped me choose which monitor to get was very professional. He was able to relate with me since we both have a love for gaming. He made recommendations, and even gave examples, and information of how good it works. He even helped me get an idea of my next purchase because he gave me examples of gaming computers I could get. He gave me some of the best customer service I’ve ever had. The associate that helped me was named Dallas. If I could I’d have him help me every where I went.

I am only strongly recommending the Product Replacement aspect as for the other services that Geek Squad offer, if repairs/upgrades will be do might be good idea get if you know/trust them in the store but never for the love of whatever you love use their remote services. Product Replacement has help me alot since some items if used daily end up getting to their end of life faster so this helps in replacing them and saves money since just have to rebuy the warranty

I always have got the protection on bigger dollar items due to the chance of getting a item that is not working.

worth the buy, will give you store credit so you can buy any other type of monitor!

I love that this is included in my purchase,they know exactly what they are doing

The replacement warranty is must for all my electronics I purchase, and with the outstanding warranty best buy offers its no brainer. I have never had an issue with getting products exchanged and or refunded in the years I have shopped with them.

They do a good job of helping out when I have an issue or concern

Great warranty service and plan for all the electronic items I buy at Best Buy, always have delivered great service and quick.

Agents were easy to work with when I was having problems with my laptop, eventually was able to get a refund after having it repaired multiple times.

Great service. Definitely worth it for any experience purchase.

Will see when the time comes to get a warranty or something

The customer service at this store is amazing. Had all the answers to all the questions I had and extended my knowledge on products/items

Don't you dare skip product replacement. It's different from standard protection. At any point you feel your product isn't right for you just bring it back no questions asked and get a store credit equal to its sale value for whatever you want.

[Employee of bestbuy] Geek squad protection is great for an extra year of protection on select devices purchased at Best Buy! However purchasing My Best Buy Total will apply GSP to the same select units under the one time purchase of $180 for a full year.

I bought the 4-year Geek Squad Product Replacement for the new Samsung monitor that I purchased, thought as with other Samsung equipment I have, it never seems to break--so I probably won't need this service, but it's nice to know I have it--just in case.

I like the easy way to get an appointment; it saves time. And the service is always excellent.

So far so good. What they offer seems to be legit for the price you pay. We will see if a claim needs to be paid

I use Geek Squad all the time and they have never failed me.