Customer Ratings & Reviews

I recommend that everyone buy a warranty as some products don’t work as well as they should straight out of the box. The warranty has saved me from defective faulty products many times already

Have multiple good experiences with geek squad in the past so I had to get it again when picking up a new computer monitor.

Great peace of mind knowing my items are protected for the next couple of years!

Great peace of mind knowing my items are protected for the next couple of years!

does what it does and best buy replaced a defunct product when it went bad like the description describe. I usually don't purchase things without it now. the more expensive items will require the item to be shipped in and/or worked on by geek squad instead of a replacement on the spot

I am extremely disappointed with the service I received from Geek Squad at both the Altamonte Springs and Sanford stores. I called because my Samsung monitor is having issues — it’s not displaying pixels correctly, G-Sync does not connect properly. I clearly explained that I had purchased the Geek Squad Product Replacement plan, and expected a replacement option as promised. Instead, I was met with bad attitudes and was told they would only replace my monitor with the exact same model, and that I could not choose another monitor even if I paid the difference. When I asked for store credit, as outlined in the terms of the replacement plan, they told me it would need “approval” from them. This is not what the plan describes, and it feels like they were intentionally making the process difficult instead of honoring the replacement policy. I paid for a replacement plan — not a repair plan — and I expect Geek Squad to follow through on the terms of that agreement. The lack of professionalism and willingness to help was very disappointing.

Best warranty ever. They took care of any hassles that I had.

Doubt I'll ever use this, But it was a good deal so I purchased it.

Geek Squad gives me great peace of mind with my purchases.

Great protection wouldn’t use any other virus protector

Amazing! 4 years warranty on my new OLED gaming monitor

As usual the geek squad will come through to help!

Highly recommended, i like the screen very clear .

Game changing warranty! This has helped me be at ease with the purchase. Makes high value products worth buying. If anything breaks or stops working, you receive full reimbursement!

Haven't used the warranty (hopefully wont) But very great to have incase i break my 1000 dollar monitor

My monitor exploded and I had to get a new one and luckily I had a four year warranty it’s all I had to do was drop it off and they issued me a credit because they didn’t have the one in stock but I’m very happy with the alternate monitor I purchased and I’m very happy I was able to do it because I got this plan

Amazing warranty that best buy has, works well for monitors

Everything I've purchased has the Geek Squad protection. It's another way of protecting your devices in case something naturally damages your product. Please take care of your items customers and the Geek Squad will take care of you! The store I purchase my items at are amazing!

I love it so much. Very satisfying and useful for both playing games and studying. You can open many documents as it is a big screen.

I really like having a sort of safety net in case anything happens to my product. I have yet to need the help with this product. Though, any time I have worked with Geek Squad they have always been friendly and helpful at the Boardman, OH Store.