Customer Ratings & Reviews

The agents helped me so well. I went in to get a monitor looked at for my computer. The screen was blacked out in a spot and then it had dancing lines on the rest of the screen. They were very nice and took their time to find the best solution for me. Thus the best thing for my situation was to just just get a new monitor. They refunded the original amount for me and thankfully I went in on Labor Day so I was able to get a brand new monitor along with a protection plan all for the same price that I paid for the previous one. I love them

Definitely recommend with any product!! Easy to use

I have this connected to all my devices very useful

Do yourself a favor, get it. You never know what’s going to happen and you don’t want to get caught flat footed!

Very helpful for when needing repairs, not sure what I would do without it

Buy this monitor, if you think you need to spend more $$ trust me you don't!!!!

Be sure to check the terms and conditions on what form of reimbursement you're entitled to receive if your product could not be repaired. I bought a computer gaming monitor and it failed after a few years, still within the GSP-R plan. The assessment from a Geek Squad manager was that it could not be repaired, so they reimbursed me in the form of store credit on a gift card. When I questioned them on other forms of reimbursement, they told me it was the only option. I looked into the GSP-R March 1, 2020 - September 20, 2022 terms & conditions, I noticed that Section 7.b stated "Reimbursing you for the costs towards the purchase of a replacement product of like kind, quality and comparable performance with a store credit, gift card, or check in an amount not to exceed the non-discounted Best Buy retail price, including taxes, of your Covered Product at the time you purchased it." This made it sound like I was entitled to a check option. I spoke with multiple agents, including three specific representatives—a customer care agent online, a gift card department agent over the phone, and a reimbursement department agent over the phone. All three confirmed that I was correct and eligible for a check reimbursement. The third agent from the reimbursement dept. was kind and patient to look through the terms & conditions more carefully and pointed out to me section 12.c.III says "For all other Covered Products (apparently my monitor falls under this), except when covered by a Continuous Monthly Plan, our obligations will be fulfilled in their entirety if we replace your Covered Product with a new product or if we issue you a store credit or gift card as explained in Section 7(b)." - So, because this section only mentions store credit or gift card, I wasn't eligible for check reimbursement.

Haven't had to use it but feel good knowing it is there if we need it!

Piece of mind for an expensive electronic device. If it fails, Best Buy will with fix or replace it for four years.

Necessary peace of mind with OLED. They’ll take care of you if you ever face burn-in problems down the road.

It’s definitely worth placing this warranty of expensive tvs and curved monitors. Look at the details of the plan, nothing beats it.

The absolute best protection warranties out there today

One team member helped me for over a half hour this day, built a whole pc online, we had a lot of fun looking through different builds that worked for me.

And today’s market of technology, it can become very difficult, but it doesn’t have to be if you reach out to Best Buy’s‘s geek squad. Those guys are fantastic. They came out to my house set that television up went through all the settings and within no time I was watching a beautiful television set. Thank you guys so much and if only everyone knew how great you guys are they would all request your service. Thanks. Geek squad for being there and my time of need.

It was alright, functioned unless you wiggle the cord. It turns off and stays off for minute if you do that.

Having the geek squad protection keeps me from worrying about what to do if it were to stop working.

I recommend it in case something gets damaged and you can replace it.

Haven't had any problems that require Geek Squad to repair.

can't be too careful extra protection always good!

Worth the price especially on open box items. Primarily monitors or pcs.