Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4409 reviews
(4,409 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 3 out of 5 stars
Nice to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use this yet but it's nice to have. It is expensive though. I'd like to hear what others have to say about i .
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
This feature was delivered with my gift.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was extended protection for a telescope that I purchased as a gift.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
trash service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.trash service when i bought the screen they force me to buy the warranty telling me it covers anything then when it was time to claim it all suddently it dont cover crack screen
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Warranty... Worth It?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know anything about my warranty that I bought but I’m sure it’s fine.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
warranty is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty is good have all my products that I buy from Best Buy under it
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Replacement Plan with no replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly all that needs to be said is read the fine print on this. You do not get a replacement if something happens. You do not get accidentally coverage even though that is probably the most needed service. It is what it is but it sucks that the one thing you would think should be in there isn’t. Just make sure you read everything before purchasing.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never been a fan of them, they’re reasoning for everything is it’s a virus.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 3 out of 5 stars
Curved screen monitors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to send it back! No sound, and not comparable with Bluetooth!
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Have no used it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it yet so I don't know. Hopefully it will be worth it.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Great warranty for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not often I can get a 4 year warranty for a minimal cost. In happy.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 2 out of 5 stars
So circumstantial...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So much misinformation surrounding this warranty whether it be in-store or online agents I spoke with. In the end I prematurely used the warranty and they wouldn't offer a repair or a replacement so I was stuck with in store credit which is not ideal...
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Good safety net.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not used yet, however this is as good a safety net as possible.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Never used planning utilizing it real soon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t how this work I never knew I had it I need to check it out
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good value. But hopefully I will never use it.
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
They did nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I opened the box in march which was 3 months after purchase and cracked screen is what I found inside the box. now this is useless and they won't refund me anything on it since i only had it for 3 months. They should have replaced the monitor but it was outside of the return window which shouldn't matter if the product was just opened 2 days before taking it in.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
This was horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a computer monitor just over 1 year ago. I also bought a 4 yr protection plan. Well guess what, It does not cover a cracked screen. It covers everything but that. I was bringing it home from my other house because it was not working and some how accidentally the screen got cracked. 1st when I purchased the protection plan they never said that if the screen is cracked it is not covered. I didn't read the really fine print (maybe I should have). Even when I called Geek squad that the monitor was not working and also there was a crack, they never said it was not covered. They told me that all these protection plans you buy for your TV's and computer screens do not cover if the screen get cracked. A $450 monitor after just over 1 year old is trash. Lesson learned.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I'm sorry to hear about the situation you're in. We apologize for the misunderstanding when being sold the protection plan. It's always frustrating when communication falls through. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 3 out of 5 stars
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Incase something goes wrong with this product
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 3 out of 5 stars
Havent had to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havent had to use, so neutral thoughts about it so far.
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 1 out of 5 stars
Not Worth It, It Is A Treadmill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No, do not recommend you jump on this treadmill. The reason I will not buy appliances at Best Buy any more is exactly because of this. It, in the long run is much more expensive than just shopping around for deals and accepting something more on its merits when you find it, than on matching looks for your house. I wish that I never did this. If you are worried about buying a dud, well, 90% of what is for sale in the general market is made to be so. I do not regret buying a stove from Best Buy and not getting this too cover the bad burners, the broken convection, etc. I regret buying a Samsung appliance knowing they are not long-term reliable to begin with.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s frustrating that my TV still isn’t fixed. The remote control they gave me back isn’t even the right one for my TV, so it’s completely useless.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friend
