Customer Ratings & Reviews

I always have got the protection on bigger dollar items due to the chance of getting a item that is not working.

Let me tell you a tale of Geek Squad extended warranties.... I had a Sony DLP 60" display years ago that developed a very green tinge. Come to find out it was a Sony defect in their product at the time. The first few repairs Sony covered the local repair shop and they came out and fixed the display. After that, we were on our own as the one year warranty had expired, but wait! We had purchased a Best Buy extended warranty at the time of purchase. The display broke two more times (same green hue issue and then the sound died), Best Buy covered both VERY expensive repairs no questions asked and the display then worked faithfully for the next 12 years till being retired a few years ago. I've been a fan of Best Buy extended warranties on select products every since.

The agents were very helpful in helping me to understand what was wrong and how it can be fixed.

Purchased extended warranty for an OLED monitor. The agent that helped me didn't pester me on buying other services, was in and out within minutes.

Was very easy to use and got a new monitor with credit

This is a must for all items purchased at Best Buy, Years ago I bought a Samsung Q70 75 inch TV without geek squad protection and horizontal lines came out and TV was damaged

Anytime I have problems with hookup or just questions about any items, they are so helpful and patient to make sure the customer has full use of their product.

thank you for your support and help, love geek squad

Have yet to use it but always help with broken items

I love electronics and Best Buy is my go-to source for all of my electronic needs. I need to return something they are very helpful and nice. Their team knows exactly how to take care of their customers.

Fantastic monitor, was my first ever OLED. Geek Squad helped me picked the perfect one

I have not had to use them yet, HOWEVER, I lived in AZ a couple of years ago and had a best friend that worked at a store, she didnt work geek squad but she is the one that brought them to my attention. They have NEVER let me down. From bringing laptops back to life, repairing devices, and trying everything they can to make us happy. I am beyond pleased with the Geek Squad!!!

If you are buying a gaming component or hardware, Always spend on your investment some money for minimal down time, So buy geek squad service plan and keep yourself worry free. In all honesty you never know when something would happen to your investment, a 4 years service plan is an awesome package. I love it and let all my friend and family purchase it. And if you buy a lot of PC components and hardware go ahead and buy the total tech and everything is covered.

I would and wouldn’t recommend this. The way it was explained to me by multiple Best Buy associates was different than how it actually works. Seems like they lie to sell it, But it comes in handy sometimes when you do need it.

Luckily I haven’t had to use it yet, but it seemed reasonably priced

Havent had to use the protection yet, but it seems like a no brainer. If anything goes wrong within the covered period, BestBuy replaces the item. Only time I would say not to buy it, is if the manufacturer warranty covers the GSP period

Amazing support from a quality service. Very happy this was included with my product

I bought my new monitor from best buy specifically because of geek squad and the extended warranty. I had heard so many horror stories about the samsung monitors that i was a little eerie about getting one. But it was what i needed, getting the 4 year protection made me feel much better about it.

I have never had to use Geek Squad product replacement but I love that it is available. Hoping I don't have to! :)

Great product, no issues. No scratches on the screen, screen works perfectly fine and has great resolution.