Customer Ratings & Reviews

Would say buy if you are really clumsy but I haven’t used it since I got it

Due to lack of time, I had buy wife take in a monitor that the power cord had quit working on. The tech was unable to get a new power cord - so initially offered a gift card for less money than I originally paid. Luckily my wife didn't take that option. Since the model of the monitor we had was unavailable, they offered to order an 'upgraded' model. What a joke. The 'upgraded' model was not an upgrade at all. Instead of finding a monitor with similar specifications it looks like they just found the most convenient option for them. I would expect someone that is an expert to look at what they were exchanging and get comparable features, The new monitor didn't have speakers, it was a different display panel technology (which is important, because I bought that type for a reason), the quality of the frame is inferior, color is different..... I feel like I was punished for buying the original monitor on sale, which had a much higher 'regular' price. My wife was told the new monitor was on sale for a higher price, but it turns out it was just regular price. There are several comparable monitors available from Best Buy, some that are less expensive than the one I ended up with, but I would have been much happier with. I am disappointed in the lack of attention and the subsequent end result. I want my old monitor back. I would rather have that and buy a universal power cord than the one I ended up with.

Well I hope it is legit when I need to use it. Kind of silly to write a review for something I have yet to use.

Had to use geek squad as Apple sent me to them to have my phone looked at. They said my phone needed replaced but they would have to send it off which had a 4 week turnaround. However, Athey were able to set me up for an appointment that day at the apple store 60 miles away (already had to drive 70 miles to go to Best Buy). Waited around for several hours just for the apple store to also say it needed replaced but they didn’t have one in stock. So I had to drive another 20 miles south to the other apple store to get my new phone. I can understand Best Buy not having the replacement there, and even an apple store not having it in stock. But why not call and verify the inventory before sending me there? Luckily the other store was only another 20 miles away and had one in stock or it would have been a completely wasted trip. 260 miles round trip, and loss of an entire day (left home at 10:15 for 11:40 geek squad appt; 4:45 apple appt; got to other apple store at 7:00; home at 10:45). Being a disabled veteran with chronic back problems and a neurostimulator in my spine, driving more than 30 minutes is awfully painful. Add to that I have a partially torn hamstring at the moment, it made for a pretty rough day for me. They may be great for other stuff and if I have to use them again, I will add a new review or at least add that experience to this one.

Was sold the replacement protection plan and was told by the sales person that it covered accidental damage. They did not have a brochure with written terms and condition to review. Checked on-line later and found that plan did not cover accidental damage. On-line chat agent first said it was covered then later in chat said it was not. Be wary when purchasing a protection plan from BestBuy. Sales and chat agents do not know what they are selling you and will give you incorrect information.

I did it myself sooo... ? Idk what this review is about

Bought this with an Acer monitor just in case it went out prematurely. I didnt want to have to buy another monitor immediately after the mfr warranty ran out in 2 years.

Unsure how I feel about this one. I’m hoping it goes better than my previous tv experience.

Purchased for new monitor always good to get a back up warranty, not that expensive for an extra piece of mind.

My son has less than a year with his computer and had an accident with the monitor . We went to see if they can fix it or replace it with the extra money I paid for the 4-Year Geek Squad Product Replacement but they didn’t try to fix or replace it . They said doesn’t cover the damage and they couldn’t fix it to go to a 3rd party instead or buy a new one .Not nice

Not sure of the value. Have not had to use it...that is good, but not easy to evaluate...

Sometimes it's better to be safe than sorry. "Worth" depends on the cost and type of equipment you're covering.

Do NOT purchase open box item even if it states “in excellent condition. New one was not available. Received the monitor, it was filthy, had Samsung HDMI cords, & screen does not work. It has volume but the screen goes black with in 2 mins of being on and remains that way. This monitor was in far from excellent condition especially when it was only $20 cheaper than a new monitor. This monitor should NOT have been sold at all! Terrible customer service and sales on Best Buy’s part as well!

Bought it to protect my device. Just being cautious if anything happens

It’s frustrating that my TV still isn’t fixed. The remote control they gave me back isn’t even the right one for my TV, so it’s completely useless.

Honestly all that needs to be said is read the fine print on this. You do not get a replacement if something happens. You do not get accidentally coverage even though that is probably the most needed service. It is what it is but it sucks that the one thing you would think should be in there isn’t. Just make sure you read everything before purchasing.

Luckily I never had to use this! Was a great piece of mind though. I’ve had to use one before.

Never needed too use this service. I'm sure its well worth it.

Don’t really much help when you needed. Not sure if I want to purchase in the future.

I haven’t used it yet but hopefully when I do it’s good I’ll keep ya updated