Customer Ratings & Reviews

I bought a computer monitor just over 1 year ago. I also bought a 4 yr protection plan. Well guess what, It does not cover a cracked screen. It covers everything but that. I was bringing it home from my other house because it was not working and some how accidentally the screen got cracked. 1st when I purchased the protection plan they never said that if the screen is cracked it is not covered. I didn't read the really fine print (maybe I should have). Even when I called Geek squad that the monitor was not working and also there was a crack, they never said it was not covered. They told me that all these protection plans you buy for your TV's and computer screens do not cover if the screen get cracked. A $450 monitor after just over 1 year old is trash. Lesson learned.

I wasn't assisted . It appears as if everyone runs and hides when you look in there direction.

Bought this Incase something goes wrong with this product

No, do not recommend you jump on this treadmill. The reason I will not buy appliances at Best Buy any more is exactly because of this. It, in the long run is much more expensive than just shopping around for deals and accepting something more on its merits when you find it, than on matching looks for your house. I wish that I never did this. If you are worried about buying a dud, well, 90% of what is for sale in the general market is made to be so. I do not regret buying a stove from Best Buy and not getting this too cover the bad burners, the broken convection, etc. I regret buying a Samsung appliance knowing they are not long-term reliable to begin with.

Havent had to use, so neutral thoughts about it so far.

I wish the agents had for patience instead of rushing me.

They don’t cover a thing. Wasted my money on protection plan to be told my monitor wasn’t covered

The coffe is great the teste and how it is to make

Sales staff brags about LG quality, BUT wants you to buy an extended warranty

The person told me I was going to be okay with the 4 year protection and that I should get it I was told if I put the monitor in my van and if something break or gets damaged it’s protected not so it’s a lie they don’t protect accidental damage

I purchased another accidental damage protection plan this one is overpriced

cant really comment on this yet have not neede to use it yet which is good

Not worth the money for what it covers. Also geek squad are not the smartest bunch they told my step mom her phone was bricked and couldn't be fixed as soon as I got my new psu I was able to fix the problem in less then an hour

worst customer service fro chat support, I said one thing, and before I could say something else I was told to go to the store for repair, not replacement, and then chat support disconnected . for 150bucks I would expect much better treatment.

You cannot adjust the screen so I wouldn’t recommend

Good option to protect your appliances for at least a few years

I bought the protection plan thinking that if it fell or something happened with my pets knocking it over, this would cover it. Now that my monitor is broken I just now learned that it does not cover accidental damage. Not happy with this.

Have not had to use it yet and hope i dont have to

I was told today that the 4-year Geek Squad Product Replacement would not cover cracked screen on my Samsung monitor. Best Buy said the monitor is discontinued so I can't even seek warranty or repair from the manufacturer. If the model is discontinued, what good is the GSP-R Plan? What would this actually cover???

Plan was purchased for a monitor, but monitor was lost and got full refund for monitor. I then placed another order for the exact same monitor. I was also told that the plan should be transferred to the new monitor, but I need to call GeekSquad to initiate the process. I called GeekSquad just to have a big confusing and loop that went around different agents, not to mention dropped calls and call transferring time. After about almost an hour on the phone trying to transfer the plan to the new, and exact same, monitor, I was told it couldn't be done. The agent had to cancel the plan and ask me to go to the store to purchase a new plan for the monitor. This is really a time waste that could be avoided easily if BB agents know their policy.