Customer Ratings & Reviews

Although I love the monitor, Best Buy really didn’t explain my 4 year warranty protection when buying it … My Purchase of the Samsung T55 27” feels like a complete waste of money, when I can’t exchange it out for a new due to damage. Hopefully I can find a better store to shop from.

They lie about what you are buying protection for. Waste of money do not recommend buying geek squad on any product.

you do not get what you are paying for. at coast of 200.00 you this when they are on computer remotely they would do more then shut down the computer. this happened to me 8 time in 2 days and issues was still not fixed. it also took 3 drop calls before i got to first tech who just shut down computer.

I'm not impressed with this warranty. I found out that if there is any problem at all, the replacement warranty becomes void after only one use. That's no good, because you hope to have the product longer and if a problem arose, you're out of luck!

Useless coverage not worth almost paying 200 dollars for a product almost hitting 200 on its own 179

Holy shot, I don't remember buying a product replacement! Can I get my money back? What product did I get it on? dang it ... money wasted. I think this was a gimme, included... I'd never spend money on something like this unless it's a major appliance or something expensive.

Good coverage which we hopefully won't have to use but not inexpensive.

Insurance is useless from Best Buy. Don't waste your money or your time dealing with their disrespectful customer service team

Lied to doesn’t cover accident which I specifically asked and was lied to

Geek Squad is the worst excuse for tech support I have ever seen. They do nothing for you and just make up a ton of excuses. DO NOT get Geek Squad for ANYTHING. I have gotten it more than 5 times thinking it would get better, but each time I try to use the service, I am very dissatisfied.

I bought this for my monitor to make sure no dead pixels happened. Dead pixels happened after a month brought it in was told the monitor was no longer carried and given my money back for the monitor but not the protection. Completely useless will buy tech and protection elsewhere.

Its the worse at time of sale they tell you it covers broken screen then u go to gerk squad and they tell you it doesn't cover

Warrenty is a scam !! Monitor died after one year. Paid $60 for insurance, Plus $412 for item. Store can't get monitor and only offered store credit for $335. SCAMMED !!

No stars , not even worth purchasing. My monitor screen inside is cracked a little but geek squad don’t cover it at all, it can not be any cracks on or inside monitor. So I had to get partial refund.

Accidental damage is not covered although when they sell, they will tell you that accidental damage is covered.

I feel completely cheated from the services i purchased because no one was ever available for services since the beginning of last year (2020). This company should've refunded or gave everyone extended periods.

MSI monitor adju not working & NO mail in repair?!

I haven't used yet so i don't know how it works hope doesn't need it down the the road

What is the point when you use it once it is used up according to this store. If you have to replace a monitor you have to buy another warranty? No thank you.

Wouldn’t replace my cracked monitor screen they lied when they said the warranty covers everything including cracked screens