Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4321 reviews
(4,321 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Why bother?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What is the point when you use it once it is used up according to this store. If you have to replace a monitor you have to buy another warranty? No thank you.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t replace my cracked monitor screen they lied when they said the warranty covers everything including cracked screens
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer service. Ugly ugly experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money because Best Buy is not committed to customers. Not happy, should never ever dealt with bestbuy because when it is comes time you have a complaint, it is never resolved with satisfaction.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Well, what did I remind the cashier to sell me?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Type of protection not on receipt. Can't open details for protection plan. Also, cashier did not explain plan and rang out the purchase before asking. 1 star for no clue what I got.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont get it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely worthless. Doesn't cover accidental damage, so what's the point really? If there's a fault with you product 99 percent of the time the manufacturer will cover it, there is no need for this crap.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it I bought a 1000 dollar monitor paid 150 dollars for the coverage and it didn’t cover accidental damage which I found out after my four year old son broke it
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Service is subpar and you will continuously encounter issues with trying to get items repaired or replaced.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad protection does not cover accidental damage.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Highly dissatisfied I'm cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They charge me 25 Dollars and on a different monitor they say 12.99 for the exact same amount of time. I bought my monitor which sucks to..............on the 3 Rd and got my product on the Friday
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don’t buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the protect they said it was ! They won’t help you .
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont remember buying this but its in my review items section where all my purchases are. Hm....
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 1 out of 5 stars
warranty issues not available
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy could not replace product that broke. I had to pay more money for an upgraded product which caused my new warranty to be more expensive as well
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Sold in-store as a protection plan. It is not!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this as a protection plan when in actuality it is not. I had an issue with the monitor and this plan covered nothing.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hot garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would you waste your money on this? It just covers out if box damage for 4 years. Like, why would I want to open the box 2-3 years after I bought it. Pointless product.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your thoughts with us. It’s a big world out there, and it’s great that you trusted Geek Squad for protection. Your Geek Squad plan will help cover hardware failure and normal wear and tear above and beyond the manufacturer's warranty. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
I will shop elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy doesn’t not honor there warranty they sell you in the store.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD DID NOTHING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST. I WILL NEVER BUY GEEK SQUAD AGAIN. THEY DID NOTHING AND KNEW NOTHING AND ARE SUPPOSED TO BE THE BEST. HA HA JOKES ON ME
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy them for all my purchases at Best Buy but unfortunately the only time that I ever had to use it I was not honored
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time everything is outsourced and if you decide to have anything done that’s not under warranty theyre Rip you off with overpriced crappy service
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn’t replace my monitor .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Said they couldn’t fix or replace my monitor after I dropped it. Never getting the “insurance” again.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Completely incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would you sell a protection plan that doesn't cover accidental damage to TVs and computer monitors.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friend