Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4342 reviews
(4,342 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont remember buying this but its in my review items section where all my purchases are. Hm....
This review is from 4-Year Geek Squad Product Protection
I would recommend this to a friendRated 1 out of 5 stars
Sold in-store as a protection plan. It is not!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold this as a protection plan when in actuality it is not. I had an issue with the monitor and this plan covered nothing.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Hot garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would you waste your money on this? It just covers out if box damage for 4 years. Like, why would I want to open the box 2-3 years after I bought it. Pointless product.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your thoughts with us. It’s a big world out there, and it’s great that you trusted Geek Squad for protection. Your Geek Squad plan will help cover hardware failure and normal wear and tear above and beyond the manufacturer's warranty. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Rated 1 out of 5 stars
I will shop elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy doesn’t not honor there warranty they sell you in the store.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD DID NOTHING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE WORST. I WILL NEVER BUY GEEK SQUAD AGAIN. THEY DID NOTHING AND KNEW NOTHING AND ARE SUPPOSED TO BE THE BEST. HA HA JOKES ON ME
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy them for all my purchases at Best Buy but unfortunately the only time that I ever had to use it I was not honored
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time everything is outsourced and if you decide to have anything done that’s not under warranty theyre Rip you off with overpriced crappy service
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn’t replace my monitor .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Said they couldn’t fix or replace my monitor after I dropped it. Never getting the “insurance” again.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Completely incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why would you sell a protection plan that doesn't cover accidental damage to TVs and computer monitors.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would protect everything and unfortunately I have a cracked screen and it doesn’t!
This review is from 4-Year Geek Squad Product Replacement
I would recommend this to a friendRated 1 out of 5 stars
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is garbage! Waste money on the warranty just for them to tell me to buzz off. I’ll never waste money on a geek squad purchase again.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your review. No one should be sending you away when you need help! I'd recommend discussing your needs with a Geek Squad Agent by chat or phone. To start your support session, please connect with one of our chat agents at www.geeksquad.com/chat or please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Completely incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why sell a protection plan that doesn't protect against accidental damage. Completely incompetent.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How can I write a review for something that I have no idea what it is? I have never used Geek Squad service
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for submitting your review. It seems that you're referring to a Geek Squad Product Replacement plan. This would be used for replacing the product you purchased it for in the case of it having some manufacturer defect or hardware failure. I hope this helps out. Please let us know if you have any questions!
Rated 1 out of 5 stars
Wack
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my MacBook and dice they changed it up it didn’t cover what I paid for. Waste of money never again
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No recommend it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For repairs I do not recommend it but to make an exchange
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money if you return the product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the monitor and was out 75 dollars. If you use this make sure the product works first.
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the service. They damaged one of my computers.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever if you insured a tv or a monitor you are better off saving your money
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
This is a just in case purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only purchase this in case of a power surge. It doesn’t cover accidental damage.
This review is from 4-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Pass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cover accidental and they refused to provide accidental cover to me
This review is from 4-Year Geek Squad Product Protection
No, I would not recommend this to a friend