Customer Ratings & Reviews

Every time we need the geek squad, they’ve been there to help.

The best warranty ever............................

Takes stress completely away whenever you know you have this in your coverage!

Never had a problem with geek-squad. I try to buy all my gaming headsets and electronics from best buy specifically because of how easy the replacement process is

Great monitor. Love the Brightness. Amazing for online gaming highly recommend

They are very attentive! very polite when taking care of you .

The 4-Year Geek Squad Product Replacement plan has provided me with valuable peace of mind and reliable protection for my electronic devices. While there are a few areas that could be improved upon, overall, this service deserves a solid four-star rating. Let me elaborate on my experience and highlight the strengths and areas for improvement. First and foremost, the Geek Squad Product Replacement plan offers comprehensive coverage for a wide range of electronic devices. Knowing that my devices are protected against unexpected accidents, malfunctions, and defects has given me a sense of security. The convenience of being able to bring my device to a Best Buy store for assistance and having the option for replacement has saved me from potential headaches and costly repairs. The Geek Squad team has consistently demonstrated their expertise and professionalism in handling claims and assisting with device issues. Their knowledge and willingness to assist customers are commendable. The process of initiating a claim and receiving a replacement has been relatively smooth and efficient. The Geek Squad representatives have been responsive and helpful throughout my interactions with them. The timeliness of the product replacement has been satisfactory for the most part. In some instances, however, I experienced delays in receiving the replacement, which resulted in a temporary inconvenience. While these delays were not frequent, it would be beneficial for Geek Squad to improve their efficiency in expediting replacement shipments to minimize any potential disruptions. One area that could use improvement is the clarity and transparency of the terms and conditions of the Geek Squad Product Replacement plan. While I carefully reviewed the terms before purchasing the plan, I encountered some confusion and ambiguity when it came to specific scenarios and eligibility criteria. Enhancing the clarity of the terms and providing more detailed explanations would ensure a smoother experience for customers. Furthermore, the Geek Squad Product Replacement plan can be quite costly, especially for higher-priced devices. While I understand the need for premium coverage, a more affordable pricing structure or additional options tailored to different budgets would be appreciated. This would make the service more accessible to a wider range of customers and increase its overall value. In conclusion, the 4-Year Geek Squad Product Replacement plan offers valuable protection and peace of mind for electronic devices. The Geek Squad team's expertise and responsive customer service have been commendable, providing a positive experience overall. Although improvements could be made in terms of transparency, timely replacements, and pricing, the benefits and convenience of the service still warrant a solid four-star rating. For those seeking reliable device protection, the Geek Squad Product Replacement plan remains a worthy consideration.

Haven’t had to use it for the current product but past experiences have been good.

The greatest crew ever. What an amazing experience.

So happy with the Geek Squad protection plan! They always come through and overdeliver on service quality!

Geek squad is always A+ with no hassle! Best warranty around!

You dont have to worry about your product messing up because best buy has you covered.

This monitor looks so good! runs well and is beautiful

This 4 year Geek Squad Protection is very well needed.

Geek Squad offers excellent, reliable tech support with knowledgeable and friendly technicians. They quickly diagnosed and fixed my laptop issues, explaining everything clearly. Their subscription plan is affordable and includes valuable security software. The flexibility of in-store, at-home, and remote services makes it super convenient. Highly recommended for anyone needing dependable tech help.

Good service and great offers available to fix items

I haven’t needed it yet, but the Geek Squad has helped me repair items that I otherwise WOULDNT have working. They’re always friendly and polite.

Always recommend getting protection plan, almost zero hassle in store

Great so far good value especially for an OLED which are known to be fragile and have issues

Totally worth the investment. Knowing that I have four years of coverage for my device helps me relax when using it every day. Geek Squad makes replacements easy if anything goes wrong—no long waiting or complicated forms. Especially with tech that’s pricey or used daily, this is a no-brainer.