Customer Ratings & Reviews

have not used it so far thank god!So really cant comment on it just yet

Nowadays the technology is unpredictable. We spent hundreds of dollars for Geek Squad but we also saved thousands of dollars on replacement costs. No questions asked, they just exchanged my Dell monitor for example. I made a video of my malfunction and they didn’t even ask for. Super easy at the cashier and I got my new monitor. And it is cheap!!! Thanks Best Buy and Geek Squad!! I really appreciate your service.

I am thankful that when I bought this pc and monitor, I was able to get this replacement plan. You never know what may happen when you make a purchase and I always like to have a backup plan for anything

Haven’t had to use it, but good to have just in case

Excellent Customer Care, I would recommend G Squad to all appliance since everything have a computer and it will be extremely expensive to repair

Love this Love this really nice I would recommend this to a friend

amazing price for the length of warranty! accidents always happen and this gives me peace of mind

It’s been great to have a protection plan, makes me feel safer about my electronics. Low price to pay for the safety of my things.

Got it as a gift and was the best gift. Good for gaming and watching movies. And love that you can put a insurance for 4 years if anything happens.

I feel in love with the screen it’s big and a better place to play my games

Best decision. Having college students, you need this insurance with every electronic device. It has come in handy more than once. I will continue to buy it with every purchase.

Employees was awesome and took care of my problems immediately!

I have used this service before, and it streamlines the process to get quality service and remediation. Without it, you can contact the manufacturer. If a product is still under warranty, sometimes it may work out.

As a rule of thumb - if you need it, pay the extra bit to get it replaced if in case it breaks down.

Always recommend getting the Best Buy warranty . They’re great and makes the process easy

Most of the time I don't purchase product replacement guarantees because a great quality product shouldn't need one. These product replacement guarantees are so low in price and offer so much in return that it seems almost silly not to spend the extra $5 or $10 on them. In the past, guarantees cost $20 or $30 dollars and that's way too much for quality product. I'm a satisfied customer with this purchase.

They honor what they say. Easy to deal with customer service.

Always love the Best Buy service…hoping to never need it but if I do I know Best Buy will pull through and either fix it or replace it at a reasonable price.

Great service, consistently accessible, communicative, reliable.

Amazing experience. Great customer service. Buying on all my monitor products.