Customer Ratings & Reviews

Purchased for a family member out of state, so hopefully they can assist if I'm unable to remotely.

not worth the electrons it is printed with I paid $40 for 4 years protection and replacement and they want to charge me $60 to ship it? RIP OFF by A RIP OFF COMPANY. NOW I HAVE TO TRASH THEM EVERYWHERE.

replaced monitor after owning it for 4 months and had issues but made me have to buy the protection again

I wanted a monitor that can also work as a TV, and the sales person told me this would work. I specifically asked if this has built in speakers and he said yes. But it does not have speakers, and doesn't have an aux output either. So that makes it a lot harder to use as a TV. As a monitor I find that it is specific to computers. My new macbook shoes up great at max resolution, but older computers would not be able to accommodate and looks a bit fuzzy. Overall, great monitor, not as good as a TV. I'm going to try to find some USB speakers and see if they work.

doesn't cover or protect anything worthwhile you expect, got a monitor with missing parts and it didn't protect or get me a replacement for the lack of parts and then after that doesn't protect against the accidental damage that occurred to it during assembly due to the lack of said parts (in this case they shipped me an open box monitor without screws to keep it together with the stand) was told by employees it covered anything that could happen other than malicious damages....clearly a scam and employees clearly lied as they won't honor the warranty in store though calling in to customer support and geek squad support both say they should...WHICH IS IT?!?! why did I pay so much extra money for nothing???

Good for connecting Droids to bricks you have hanging around the house. Short cord, though.

I usually do not buy store warranties, but this time thought I should as our TV cost so much. not crazy about adding cost, but like life insurance, it is there, just hope I don't have to use it.

i don't normally buy these coverages, but have teenagers who turn volumes up and leave electronics on, so wanted a little extra this time.

Something else I haven't had the chance to use but I look forward to it. I hope I get my Denero's worth!!

Very understanding and super helpful. Were able to ship to a different location since it was a Christmas gift I was exchanging

The product replacement is so useless. Purchased a monitor and the 4 year geek squad replacement. The monitor was not in use for a week and when it was turned back on the screen would not recognize a display. No damage done to it. Bestbuy refuses to help me out unless i pay $900 to fix it. I purchased the product replacement alongside the monitor but its the most useless thing I could have bought.

They work like you would expect. No surprises here

Don’t ever buy this absolute trash of a program worthless

Be in the middle of my work and it will go in safe mode why i dont know

Well i've never had to use this because i've been fortunate enough to own products that haven't broke yet.

I purchased this for my son before his freshman year in college. Within a couple of months, the computer was knocked off a nightstand and the screen broke and the hinges were displaced. They allowed him to keep it until the semester ended and fixed it over the summer. The hinges were separating when it was returned to him from Geek Squad but he had to go back to school. He told Geek Squad about it and they said not to worry that he could keep it until the break from class. He brought it in again and they again took it and returned it without fixing it correctly and he let them know again. He was told at that point that he could fix it up until the warranty expired. When he brought it back in yet again to be fixed correctly, they told him too much money had been spent on their part and his warranty no longer applied. They wouldn't fix it or replace it even though it was never correctly fixed in the first place. Eventually, the screen and hinges gave in and rendered it useless. I have bought a number computers for my four children going through college. I have always bought coverage. This is the last time I trust Geek Squad to keep their word.

Nothing yet since this is my first time getting it.

Honestly, I never had to use this. So, I am not sure how well the Geek Squad services are and how well they are worth it.

Due to lack of time, I had buy wife take in a monitor that the power cord had quit working on. The tech was unable to get a new power cord - so initially offered a gift card for less money than I originally paid. Luckily my wife didn't take that option. Since the model of the monitor we had was unavailable, they offered to order an 'upgraded' model. What a joke. The 'upgraded' model was not an upgrade at all. Instead of finding a monitor with similar specifications it looks like they just found the most convenient option for them. I would expect someone that is an expert to look at what they were exchanging and get comparable features, The new monitor didn't have speakers, it was a different display panel technology (which is important, because I bought that type for a reason), the quality of the frame is inferior, color is different..... I feel like I was punished for buying the original monitor on sale, which had a much higher 'regular' price. My wife was told the new monitor was on sale for a higher price, but it turns out it was just regular price. There are several comparable monitors available from Best Buy, some that are less expensive than the one I ended up with, but I would have been much happier with. I am disappointed in the lack of attention and the subsequent end result. I want my old monitor back. I would rather have that and buy a universal power cord than the one I ended up with.

I could repair only two of My computers. The other ones ate too old to repair according to geek squad.