Customer Ratings & Reviews

Best Buy's "Geek Squad" is very too expensive on all products. It wasn't always like that. A decade ago, it made sense to buy insurance at Best Buy. It is no longer like that. You can buy a "4-Year Insurance" from other stores such as Amazon for the same price as what Best Buy charges for a "2-Year Insurance." There is simply no doubt Best Buy overcharges on insurance. As a result, I no longer buy from Best Buy regarding major appliances and electronics. Plus, the Geek Squad insurance is outright terrible. I bought a 61" TV and the entire lower corner of the TV had a green spot on it. Literally 25% of the TV was constantly green at all times. But the Geek Squad person that game to my home said this was acceptable and forced me to keep that defective TV set. Best Buy also recently refused to honor their service on a large 75" TV I bought. I talked to the Geek Squad and even "corporate" when I talked to an incredibly rude woman named "Helena." I will never buy any form of product at Best Buy ever again after this terrible treatment from Best Buy.

It helps me see more and they are big to see everything in the right font

geek squad service is appreciated but takes long time to reach

geek squad service is appreciated but takes long time to reach

Can’t go wrong with Geeksquad, great service and knowledgeable help

best monitor for the price. nice graphics and display. awesome refresh rate.

Used in with my Apple product. Turbo Tax couldn't help but the GeekSquad fixed it. Great help I was on a time crunch

Easily the best warranty on the planet. I mean it’s not even close

There are no waiting. Very smart. Helpful in saving you money.

Pay so much for these things you might as well get the protection plan!

I love Samsung tvs but it’s dark and I tried to change in the settings but still dark and sometimes it’s hard to turn off but it does it’s job when I’m gaming

It's always beneficial to cover important expensive gear with an insurance policy.

Peace of mind with the additional four year product replacement plan

Awesome service to add to any device you want, sometimes fast service.

geek squad always stands behind their mpa's and i think only an idiot won't put an mpa on electronic things now days

I’m happy to have this to have that peace of mind just in case I may ever need it

haven't had to use this yet hope I don't thank you guys again :)

Purchased as a gift for non-tech savvy person- felt the benefits vs price was a good overall investment.

This product could be made easier to find om the app. As of now, i still havent been able to find it. Wish me luck.

I always get the protection when I buy just to ensure if anything goes wrong I'm readily covered.