Customer Ratings & Reviews

Always get insurance. It’s important very important to have

This is a great product to purchase from Best Buy!

This is great coverage, no issues so far but the rep explained me how it works love Best Buy!!!!!

Great unit for handling all the units in the basement.

Good service and took care of everything. Would recommend

I always purchase the extended warranty with everything i buy

Geek Squad always does a good job so glad to have this.

good back up if something goes wrong *************************

What can I say really nice to have always good to have this.

I had to make sure to get a protection plan on this new reciever. It was to nice to pass up!

Great product, easy to use, would buy again if needed.

Great product, easy to use, would buy again if needed.

Great product, easy to use, would buy again if needed.

Great product, easy to use, would buy again if needed.

I like it, Works & sounds great ! Sport's & movies.....

Haven't had to use it, but with Geek Squad Protection, everything is taken care of!

Geek Squad installed my sound system, it was awesome.

I'm having what might be the worst customer service experience I've ever had, or very close to it. I will say that my prior experiences with Best Buy and Geek Squad have been good. Here's a summary of what I'm currently dealing with- 11/26/16 I purchased two Sonos Play 1 speakers plus a 4 year Geek Squad warranty for each. Speakers are fine. They are good actually and I would recommend. However, in reviewing the GSP plan info I discovered the warranty expiration dates were not correct. For home speakers, the manufacturer's warranty and GSP warranty run consecutively not concurrently per the terms of the GSP plan. Meaning, if the manufacturer's warranty is one (1) year and you purchased a four (4) year Geek Squad protection plan, the Geek Squad warranty expires five (5) years from the date of purchase. This is straight from the GSP plan contract- "Coverage for home speakers and subwoofers (powered and non-powered) will be covered for a period beginning on the expiration of the manufacturer's warranty..." (See Best Buy/Geek Squad Protection Plan doc 119607 (8/16) section 5.4.a.6). I've been calling GS people for 2 months about this and I still have not been able to get this resolved! I managed to get GS to correct the exp. date for one of the speakers but cannot get the other corrected despite numerous calls and an absurd amount of time spent. And these are identical products, identical GSP plans, and purchased at the exact same time in the same BB transaction. Even though GS reps each time say they will get it resolved or 'send to the back office' to get fixed, nothing happens and each time I call back I have to explain the situation in detail again and usually as though I'm calling for the first time. What really pushed me over the edge was when one of the five different reps I talked to today after disconnects and call transfers told me 'Michelle' who I spoke with on 1/19 did not write any notes pertaining to our call, even though we reviewed the details of my issue and she told me she would be 'sending this to the back office' to get it resolved. If anyone from BB is monitoring, for the record I've called on 11/30, 12/15, 12/28, 1/19, 2/1 and 2/3, still with no resolution! Based on my experience here, it seems other Best Buy/Geek Squad customers may have been unknowingly shorted on their GSP home speaker warranties. I suggest anyone who has a GSP plan take a few minutes to familiarize yourself with the plan's terms and conditions.

It comes in handy when you need it and best buy has the best support for protection plan

Gotta have the best protection out there anyone has to offer!