Customer Ratings & Reviews

Very helpful in determining the debate between Samsung and Sonos that the Samsung TV had the issues. Sonos always just works.

Great service and always there to help and provide peace of mind.

Being a constant user of the electronics I own, Best Buy offers the best quality insurance, one time I bought something in walmart and it was almost impossible to return it after it failes, and that's why I preferred to get all my electronics in Best Buy, I had some good experience with them replacing the items or fixing it. Sometimes maybe it would be costly but I preferred to spend some extra money.

Awesome AVR and drives all of my Klipsch speakers and subwoofers. Love the dynamic sound that I receive when sitting down and watching movies.

Geek squad is probably the best service out there. Super communicative and on time. Loved the service!! Will definitely buy again.

I purchased this as an open box item. It was in great shape and included all accessories. As soon as I powered on the unit I could hear a buzz coming from it. It sounded like an AC compressor. I read another review here that reported the same issue, so mine definitely wasn't unique. Setup was very easy and it did a good job auto-calibrating my 5.1 setup using the included mic. I tested some movies first and they sounded great. Then I tested high-res, lossless music from a DAC, and that's where my big complaint is. Because I have mid-sized bookshelf speakers I always set speaker size to "small" in my receivers and let my subwoofer handle all the low end. I also prefer a direct, clean sound from my DAC -- no processing. Unfortunately this unit does not allow you incorporate the subwoofer in a clean 2-channel audio configuration. The only way to get output to the subwoofer is to use a processed effect, either one that uses ALL the speakers or an "Enhanced" mode that is adds processing to MP3s and other compressed music. The guide shows a direct 2CH option that includes the subwoofer, but I could not get it to use the subwoofer in that mode. I called Sony support and they were unable to help.

4-Year Standard Geek Squad Protection was a great piece of mind. Was cheep with Total Tech support.

The sound is amazing from this soundbar. I highly recommened

Its always a good thing to have a warranty on anything. if anyting happens to it in a year or whatever plan you choose best buy will just give you a brand new one.

Excellent service to purchase with any electronic. Easy processing and customer service.

I always purchase the longest extended warranty offered. I have never had to use one of them but If I ever need it, it is nice to know that my product will be covered

GREAT PRODUCT FOR THE PRICE. EASY TO USE AND IS DURABLE.

There is nothing better than knowing that when something goes wrong with your product that you have a warranty to fall back on. Any warranty is a PRICELESS thing to have!

4-Year Standard Geek Squad Protection. Great deal with Total Tech Support.

Service technician very knowledgeable and professional

It's awesome! Just get it and you won't be disappointed

Even though the 8 in 1 record player is very good it's nice to know I can get it fixed if something goes wrong.

Every service has been top notch. Highly recommended

Have always had good luck with the Protection get with Geek squad protection plans.

Very light and you won't feel you are wearing one. It is too good for taking office/personal calls. The battery is great. My main purpose of buying this headset was for music and i am not impressed. It is not even close to Bose Soundwear. Hoping the new yet to launch SRSNS7 will be as good/better than other neckband models available in market.