Customer Ratings & Reviews

Great support and helpful! Easy to schedule and attentive staff.

Great product my kid loves how it works and sounds

Always get Geek Squad guarantee, piece of mind is priceless.

Very helpful protects your purchase easy to use if a problem occurs

I hope we don’t need the Geek Squad but I know from past, they will be there to help very quickly

Everything is all hooked up now. Another great buy.

Excellent services as everything around us now involves technology.

i would never leave the store with out it.. the geeks are always there for you ..when the store is closed

Great protection, very happy they offer this for big purchases

Sounds good easy to use looks great nice functions.

Very good protection plan. Great plan for the price to protect your devices.

I have usually purchased all of my devices at Best buy for the geek squad. But my last two experiences have been less than desirable. First I had a Bluetooth headset that broke so I took it in and the price for a new one had gone up. And I had to pay the difference to get a replacement... Like seriously? Does that mean if the price goes down you'll pay me back? The next time my home theater amp died so I took it in and it was shipped off. It took a month and when I got it back what was broken was fixed but then my subwoofer pre outs stopped working so they shipped it off again and it took another month. When it came back nothing had changed. So I told the geek squad agents there and we shipped it off again and this time they "expedited" it. So with it being shipped "faster" and given priority it still took another month. I then left a complaint and the geek squad manager sent me an email I told her what the issue was and she never responded back to my email. So after 3 months of back and forth I had to take my own subwoofers into the store to test it because I was told "we don't have any here to test with." And the amp was still bad so between a combination of terrible customer service an unresponsive manager that initiated the conversation and a horrible repair center. I'm done with geek squad for a while.

So far I have not had to use your warranty service.

Really worth the money! Works great and for a very good price too

The Geek Squad is responsive so the protection is worth the $$$.

Had a Sony go bad twice and I didn't have extended warranty. Thought I should get a warranty for my Denon

Excellent service…great agent that seemed to enjoy his job!

Really recommend this product to anyone. Happy I have it!

Good lengthy warranty for the $$$$$$$$$$$$$$$$$$$$$

Great service your for your Best Buy products!!!!!!