Customer Ratings & Reviews

Why hassle when the Geek Squad can handle the issues to save all of us the time & the frustration of sitting on hold & explaining the problems & then having to ship the item we purchased back. I much prefer having Best Buy’s Geek Squad dealing with all the necessary steps having the peace of mind knowing everything will be done right & in a timely manner. That’s what they promise. That’s why I purchased the extra protections.

This should be an mid entry level AVR, but it exceeds that level in my opinion. The use of the multicast app helps the system with it's ease of use. It delivers a powerful sound with a punch and includes the latest technology such as ATMOS, to make your moving watching experience a delightful one.

Always great to have the peace of mind of having Geek Squad protection should any issues arise. Have used numerous times in the past for various issues and always taken care of with no problems.

Very good, product. Great upgrade from old receiver.

Great product, no problems. Pretty easy to set up.

Really easy to return items under warranty. However if the price goes up on the item, you need to pay the difference on the new replacement. The difference in the price of the Sony headphones was $40.00. They were the exact same pair of headphones.

[Employee of bestbuy] These protection plans really save you! If you ever worry something is going to go wrong with your device, get these and sit back and relax knowing that whatever the issue is, Best Buy will take care of you!

Good to have protection in case anything happens to equipment.

Can’t buy anything without making sure you have the proper protection!

I love the service. I had a system that went bad and the service was great, I didnt have any problems having this product replaced. The customer service was awesome. I was in and out in 10 minutes great service and I am happy that I purchased this service. Finally, keep up the great work you are doing. Awesome!!!!!!!!!!!!.

Easy set up stereo, works great and plenty of preset channels.

A bit pricey, but covers your high value music product. Have used Geek squad service before for a seamless replacement, so thought on jumping on this for my Sonos product as well. A bit pricey, but considering it is for 4 years, seems worth it. Will come back and update this in case I face any service issues in future.

To preface, I've owned Onkyo, Yamaha, and Sony A/V receivers in the past. My most recent A/V receiver before this one was also an Onkyo, which I loved. This upgraded version is just a pure improvement over the last. The sound is clean and crisp, with more than enough punch when really cranked up. But even at lower volumes, no details are left out. Only not 5 stars because the built in Wifi receiver seems pretty poor range wise, its in an open air enclosure, and struggles to maintain wireless signal in a room that no other device struggles with at all.

Love Best Buy First class in Customer Relations, Care & purchase pro

I have it. Hope i never need it. Better safe than sorry

Greek squad is worth the price. Had to use it for my ps5 controller and it was an easy swap for a new one.

Had a minor problem with the unit about a month after purchasing it. It was fixed and they even updated the firmware for the unit.

I've purchased perhaps 2 dozen laptops or desktops from Best Buy for my bankruptcy law office. I ALWAYS buy the extended warranty and service is quick and seamless and excellent. It's saved me a few sleepless nights. I tell all my clients who discuss computers to buy at Best Buy so they can get the maximum extended warranty.

Great Product! Used for a local residential install and loved the easy setup and calibration feature. Powerful wide sound for a budget friendly price!

I’ve always been pleased with Geek Squad. I don’t love that you can’t order a repair or install through a local store, because sometimes you want to request the person who last serviced your system. But in all, I find the service a good value and efficient.