Customer Ratings & Reviews

Outstanding guys with great attitudes. Unfortunately they dont always have all the answers. But they sure try. I know its frustrating dealing with mad and upset customers all day. But when you have 5,000 wrapped up in your entertainment system alone and also total home protection you would expect the products to work as described. Guess you have to take the good with the bad. Still waiting for my samsung Q60 75" to work properly after the main board and the panel has been replaced. Going on a month now....

Havent had to use it yet but having it makes me more comfortable knowing i have it just in case, its best to cover your expensive items or any purchase at best buy.

Its always great to have, peace of mind and it you can end up needing it. Dont regret it.

This was great because I had an sub woofer with is protection package on it. All i had to do was make and appointment and drop it off at geek squad and everything was taken care of. I was great customer service. Just a head up make sure you also make an appointment to pick your product up, I didn't know that and people who had appointments had priority over me so I was stuck in the store waiting for a bit.

Great receiver good quality. I use klipsch speakers with it. Puts out quality sound

Purchased the Sony headphones and they are fantastic. I know they only cost $100.00, but I worked for years selling electronics and it's worth $20 to see they continue to work great for the next 4 years. I have not had to use my extended warranty on everything I've ever purchased but it is so much more convenient and pays for itself when you do use it. I definitely recommend extended warranties.

Always purchase the week squad protection for any electronics over $100. The service basically pays for itself, if used.

As a long-time Best Buy customer who has also purchased warranty plans from other retailers, the Geek Squad plans are the most hassle free and convenient. Instead of dealing with 800 or online reps, I simply bring the defective item into a Best Buy and the problem is most on often handled immediately.

[Employee of bestbuy] Works wonders for our four-speaker setup. It replaced an old Pioneer box from the 80s with no issues. Love all the features.

Great receiver. I originally bought to use as normal but ended up installing it in our home theater system.

I live by this protection plan!! If you have children, please by the protection plan. The games will break and the manufacturer will not cover it. The games cost too much not to ensure. I’d rather pay a small deductible than the entire price to replace a game or fix a game.

Always buy to be Safe. I usually but this protection on high dollar purchases

I haven’t had a problem, so I really don’t know. Hopefully they will be good. Hopefully they’ll be way better than giving out gift cards on purchases.

hope to never have to use them for no reason to to

I have used this service before. When you have an issue with your product, it’s great to know that you’re able to bring it into the store and they will assist you with the issue in which you were having. I have had no issues utilizing the service and being satisfied from it.

I have used this service before. When you have an issue with your product, it’s great to know that you’re able to bring it into the store and they will assist you with the issue in which you were having. I have had no issues utilizing the service and being satisfied from it.

Just traded a Meta 2 i purchased 2 years ago for the new Meta 3. Protect your Purchases from the future, the unforseen and the inevitably of Newer better tech releasing.

I use the geek squad to mount my speakers to set up my TV and even if I don’t have anything I just stop in and asked them a question they always willing to help

I know a lot of people think these plans are scam but I actually had a TV go out and I have three months left on a 3-year plan and I got a new QLED TV out of it. So I purchase a plan with just about all my big purchases.

Always want to add protection plan to all my electronics it’s give me a piece of mind. Haven’t had to use it in a while but when I did they were able to replace my electronic with no hassle.