Customer Ratings & Reviews

It's always good to have protection. It's worth it for the price.

I haven't check it yet N. Good luck with the new version and

I haven't needed to use this but looking through the policy, there are somethings that put me off and think I should just save my money the next time around.

This is a good deal for protection on expensive tech items.

Works a 100 times better than chrome cast well worth it.

Still not sold om anything to do with apple including appl tv. Limited choices. Just noy impresses

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

Get the warranty, it's worth it. I got mine half a year ago and it's still running great.

They don't do much at all I ask for help and anything or everything I ask for help with they don't do worthless

I feel safe knowing I have this service but it can sometimes be a hassle to get things sorted out if need be

I don't know. Can the geek squad tell me how I can use it without high speed internet? If so I will give it a higher rating

I'm glad I have a four year warranty on my device but strangely it's classified TV not game system

4-year protection service for the Chromecast and they will replace the remote if it stops working or causes other problems.

I purchased a protection plan for the Roku Ultra I just bought, and it was a waste of money. I called with a problem, and the Geek Squad "professional" set me up the following Tuesday for an in-home appointment. But I waited all that assigned Tuesday and no one showed up. Then I received a notification from Best Buy that it was for the NEXT Tuesday. The man who came out knew nothing about Rokus, because he was a TV repairman (I have GS protection on my TV, too). He made a bunch of promises, kept none, and left without helping. So, I got a replacement Roku, and it has the same problems as the first. The only use in buying a protection plan on a small device is that you can get it replaced for up to 2 years (or 3, or 4, depending upon your plan) if it should break down. But don't expect much in the way of service otherwise. I buy the protection plan on everything I buy from Best Buy, and so far, everything I have bought in the last 10 years has needed at least one repair... so the extra cost has been worth the money. But not so much on the Roku Ultra.

I’m excited for the extra warranty for the product if anything pup I can return or replace the product.

The protection plan is great, but getting it serviced properly really has a lot to do with the agent you work with.

So far been great been with Best Buy 17 years only one time did I have any issues

Not sure why I'm being asked to review Greek squad. I've never used it but I'll take the 25 points lol.

Have not used yet and hope I never have to. But great knowing that it is there when I need it

I can't seem to speak with a real person, its always an automated response