Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 1390 reviews
(1,390 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
It works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is serviceable and does what it was purchased for. I do not regret buying it
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Have not use device yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not use service yet. If you need it buy it...........................
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Very mediocre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnecting from wifi and resetting. The part that’s frustrating is that the quality of the sound is great and the apps it offers is also good, but the CONSTANT disconnecting is frustrating. On the verge of trading it in.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
not the best deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a bit of a sham, the 2 year protection runs concurrent with the warranty that comes with your idem so your really only getting a extra year
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Just In Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't need 'em yet, But keep them on speed dial !!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Virtual service sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried using this, Agent Praveen was a terrible encounter had me on hold virtually for like 30mins inbetween 2 sentence responses. I mean even if you were looking up my info you could at least type in and tell me you would be right back, the exp was appalling. Couldnt get a proper response on how to use the warranty.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Unsure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had to use this but Nice to know if we need it we have it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
First time user
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time using Geek Squad. I hope it is a good experience
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As long as I have this plan I can get my item fixed or get a new one
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Geek Squad but I never used it on this device. Good protection to have though.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Software only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t been able to use in last three years because every time I ask I get it is software coverage only
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Yianni – Our 4 year Standard Geek Squad Protection plan should cover hardware issues on your television. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get you support under that plan. Depending on the size of the television we may send someone out to your home or set up a reservation for you to visit your local Best Buy.
Rated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must have if you buy something for piece of mind get it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Get if reasonably affordable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always recommend this warranty if priced right its hassle free and nakes it worry free in your mind if the device goes bad
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Tech issues and connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with this connecting and the advertised ‘better WiFi connectivity’ didn’t work any better than my older Roku from before. Now I need to get it fixed.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Experience was good, and he was very helpful! I appreciated his assistance!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
No installation as promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No body hooked it up for me or showed how it was to be used and help. I hope someone contacts me so I feel like I just didn’t waste my money on it
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to exchange this defective item before exchange policy expires and I received an email about the transaction and I noticed my original protection plan for 4 yrs that I purchased was reduced to 2 yrs. best buy told me it was to be a straight across exchange. had my original protection plan for only 2 months!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can never get help. Every phone call is telling me they are too busy.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when you can't get in contact with anyone for assistance. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 2 out of 5 stars
By crappy blenders
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good the last one fell apart we'll see how this one does
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I hope they cover everything!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had problems in the past using this warranty but I got it again hopefully the service is better.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend