Customer Ratings & Reviews

Always better to.be safe than sorry ... accidents are the one thing younjust cant factor in ... being prepared for the unexpected gives me peace of mind.

The agents are very helpful, always around in the store and available when needed.

The insurance is great to have just in case some thing breaks or something. Unexpected happens to your product in the future geek squad will handle it for you.

With a product like a Swann Camera Surveillance system you need protection. I am impressed with Geek Squad. A dude name Bill knew his stuff and John, the store manager, from Bolingbrook really knows how to get things done. Thanks those 2 I will probably end up getting a TV, Surround plus installation sometime......

Makes a great product even better. This was offered at a reasonable price and I feel better knowing that if one of my security cameras goes down …. Geek Squad to the rescue !

With three little kids running around, you might want to get this for a TV, or anything they might get their hands on.

The Geek squad technicians were professional. The mounted my new tv and walked me through the whole process by explaining what they were doing to calibrate it.

Had no problem returning it. And they gave me store credit because I didn't want that item I wanted something else.

The older gentleman was nice and professional. The younger gentleman seemed a little standoffish and didn’t know how to fix the remote control.

Do yourself a favor an add the extended warranty to your electronics. You dont want to be dealer directly the manufacturer after your 3 thousand dollars tv brakes 2 years after you bought it

In general, Geek squad does a good job replacing a product. However, with items such as a multi-camera security system, if just ONE camera fails, Best Buy requires that you bring in the ENTIRE system for replacement. I don't have to say how inconvenient it is to be forced to remove ALL cameras, which in my case, there are TWELVE, along with the dvr, only to have to reinstall new ones later. One other complaint, is that once you replace your product, Best Buy cancels your plan, as opposed to switching the plan over to the replacement, which would honor the duration of the coverage. This means that if you purchased a 4 year plan and after 6 months, your product fails, instead of honoring the remaining 3 1/2 years by applying it to the new replacement, you are forced to purchased a brand new plan. So, if you cover the new one, you will have now basically paid for TWO plans for ONE product. This makes the Geek Squad plan worthless and costly, since the manufacturer's warranty would've covered the cost WITHOUT the additional coverage. Hopefully Best Best can make some adjustments to their replacement policy.

I only buy my electronics from Best Buy because of the Geek Squad warranty. Especially with phones, earbuds, small appliances and vaccums.

doorbell blink an essential equipment to save your life and privacy. I just have to thank Blink for inventing this system to protect our lives.

Perfect for possible future issues to be resolved. They do their job every time.

I have not use the geek squad yet! That’s a good thing! It means I haven’t had any issues. But it gives me peace of mind to know they’re there when I need them.

Better safe than sorry. Happy to have the opportunity to add this protection to my recent purchase.

Needed it for my washing machine. Finally replaced it

My old doorbell camera was acting wired, on hot days it stopped functioning. Geek squad return my products and I was able to get a new one. Geek squad protection plans are the best.

Best protection offered yet. I haven't found a place that offers this many years of protection, 100% guaranteed, and for the price that best but offers it at. I have many products from here and I always warranty because I know they give 100% of their word.

So far we haven't had to use the Geek Squad service for the particular product it was purchased for, but we have used Geek Squad in the past. From our past experience, we recommend the product replacement services...think of it as insurance. Sometimes it becomes an investment.