Customer Ratings & Reviews

[Employee of bestbuy] The protection is always a life saver to know my product is protected

[Employee of bestbuy] Cheap price for a 4 year waranty. Very nice to have extra protection.

[Employee of bestbuy] Love the sound and ease of setup!it's easy to customize and looks so sleek

Geek squad's really quick out of my TV fast and secure

They did an excellent repair. Like new. Everything is working great

So far so good. . .

Nice to have the peace of mind on our soundbar for four years.

I like knowing I have a back up warranty in case something happens to an expensive purchase that only has a 1 year warranty.

I've had issues with unit in the past here, will see what happen now here. Always got to go to store to get service here due to the installer having issues with me in the past when calling 24 service line. Than told get Geeks Squad at store to come to home witch I never have a issue with them. They always say can't understand why the installer did what he did getting me black balled from receiving service at my home through 24 service line for Geeks Squad here. Now mind you its been over 10 years and still get the same story here when calling for service here.

I get nothing without geek squad. Although, i have run into some issues lately that tarnished my view of GS somewhat. For instance, i brought back an item that i bought brand new and paid for GS, but since it was price matched for a lower price they wouldn't just exchange it for another of the same exact product because the price was regular retail again. So, i was forced to return the product for store credit because i couldn't pay the difference in price to get another one. The whole reason i buy GS is to ensure that if the product needs replaced, i don't have to pay for it or buy a new one. I seriously think this needs to be revisited and changed, otherwise I'm not sure geek squad is really worth the money and i may revisit my policy on always purchasing it I the future.

I buy Geek Squad Protection on high dollar electronic purchases and so far I have been extremely satisfied. I have had three TVs and two Home Theater Systems replaced under the plans. It seems like the products know when the plans are near their end as they have died in the last few months of the plans. It's been nice to have these plans because when the product dies and it is replaced you get a gift card for the purchase price to buy an new product. Cheap way to get the latest product when your electronics die.

Best Buy’s Geek Squad is one of the best computer repair services. They offer a variety of services including virus removal, data recovery, and hardware repair. They also offer a 24/7 support hotline for customers who need help outside of normal business hours .

Also get the geek squad warranty. Never proves me wrong

100% worth it, safe piece of mind and easy to deal with bestbuy than manufacturers .

Geek squad are the best. Very informative and their customer service is great. I will be using Geek Squad more in the future for my installs and purchases.

Purchased with my husband's soundbar. Good price for how much the soundbar cost.

[Employee of bestbuy] I always recommend getting protection plans! It saves so much money to replace the item of instead buying a whole 200 product again. Less headache compared to talking to the manufacturer. Also no shipping fees! Quick and easy exchange.

Fantastic service they were all very helpful. Could not ask for any better service.

For me the extra warranty is common since. I like the idea of not having to worry about anything going wrong with my tech. I know that over the next 4 years anything that goes wrong is covered and to be honest I know the chances are I will never need it but knowing it’s ok if it does is enough to make it worth it. I also feel the price is fair.

Love the geek squad. They are friendly efficient and really helpful. Observing all safety standards for the covid 19 they set up a perimeter keeping everyone distanced and safe + set up my new TV in no time flat even programing both my controllers. Leaving me with a perfect set up and no questions unanswered. Usually set up my own electronics so 1st time using. I am impressed.