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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1573 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers have good things to say about the sound quality, ease of use, and Blu-ray capabilities of the 5 Series 1000W 5.1-Ch. 3D / Smart Blu-ray Home Theater System. Many also appreciate the system's compact size and relatively easy setup. While some found the maximum volume could be higher, the powerful bass and overall sound experience were frequently praised. The price point was also considered reasonable by many buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,573 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound can hear good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a warranty replacement love this one so far it is smaller for the area, can hear it very good all around very good system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loud with all the options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my Second unit. I bought one for my home, and bought the second one for my apartment in a different city. I was really looking at not purchasing this in the beginning, but with all the good reviews I give it a shot. This device has proven itself to be worthy for the money. It's super loud, and with Bluetooth, radio, and screen monitor, you can't go wrong. It's sounds amazing!! I have a Bose system too, and this is almost just as good, but half the price. I just wish it had an hdmi input, to plug in my xfinity cable box. I would definitely recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless back speakers but you need wired from wireless receiver to the two speakers (wireless avoid wire from central unit to the back only)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Good home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, good sound quality. I recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Very Good System!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system does the job; great price and sounds very good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sounds really good, really easy to set this up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system was very easy to setup and the sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and use. Sounds very nice and is definitely a must have for a first time user. Looks as good as it sounds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I spend my day watching UHD videos from YouTube! Tons of cool content available on there and even easier to watch through the built in Smart button right on the remote. This TV makes the Smart part the easy part. I highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Some good some flaws.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some good things are being able to wifi stream your netflix or other movie account but if you have too many things running off the same wifi it can boot you out and you'll then have to restart the app and show where you left off. I haven't had that happen yet on this particular one but on the one that this replaced witch was a similar model same system so I am hoping this one doesnt end up doing the same. One thing good but bad is if you have a samsung smart tv to go with it and you power off this system it should automatically rever the tv back to the appropriate hdmi but with an older tv from 15 years ago it only reverts back to regular tv when it feels like it and other times it has to be done with the remote. Witch aggravates my 68 year old mother because my niece never remembers to make sure its switched back when shes done with it. Sometimes certain speech is harder to hear but I am thinking that is just my hearing going awry Mom has the same problem cant hear certain pitches anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift for dad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loves it. Bought him a 60" tv for Christmas the year before, so I got him this surround sound system this year. Glued to the tv now haha

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and quick, great sound and easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung's products but the wireless speakers don't work unless you're playing a DVD. But still a good system.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    DVD Sound Is Off If Forward Playback is Sped Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On page 28 of the manual for the HT-J5500W home entertainment system, it reads “The product does not play sound in Search, Slow, or Step mode.” I took this to mean that it is supposed to continue to play sound during fast motion FORWARD play (at last at the lower end of the faster forward speeds). For example, my PC media player will continue to play the DVD sound track at 1.2X, 1.4X or 2X normal forward speed (although the sound pitch and speed is, of course, higher and faster than normal, respectively; at 4X, 8X or 16X speeds, the PC cuts off the sound track). After reading this page in the Samsung manual, I was expecting that this unit would also play the sound track if the playback was sped up somewhat so that a movie could be viewed in a shorter time, however, the sound cuts out at ANY faster forward speed when the >> button on the remote is pressed. I then found the statement “The home theater does not play sound during fast playback, slow playback, and step motion playback.” on page 44 in the Appendix/Troubleshooting section of the manual. I think that the first part of the manual is ambiguous and misleading and that Samsung can certainly do a better job with its documentation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent Sounds diferent sound settings fantastic performance very good price definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hook up was easy, sound is great... However, the cooling fan is too noisey..

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I love the features of this product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features of this product. Had a bit of trouble getting the subwoofer to connect. But overall, it is a good product .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a decent system for entry level surround sound. It matches up with my Samsung TV well. I have this in a relatively small location so it is perfect for what I want. It was easy to set up. If you are a serious audiophile or have a medium to large room you probably need something with more speakers and more power.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Boomin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is just amazing! Great sound, very deep bass. I love the wifi as it gives me access to YouTube and Netflix, very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to put together great surround sound quality

    I would recommend this to a friend